When I go to login on your official website through Facebook it will log in but not show my profile it would just say random numbers and then when I check my orders so I can cancel it, it says I have no orders but on the app it says I do have an order

GetHuman706957's customer service issue with DHGate.com from May 2018

Help with my DHGate.com issue
The issue in GetHuman706957's own words
Cancel a order ... Yes I’m destiny Rodriguez I have bought an item and tried to cancel it I have signed up with dhgate through Facebook so it told me the steps I have to do to cancel but when I go on the internet to www.dhgate.com and try to log in using Facebook it won’t let me I put sign in using Facebook and I do login into my Facebook to confirm that it is me Then it goes back to the web page and nothing happens I tried it over and over and I’m getting so upset my order number is ********* I would like to cancel it please thank you
That I can’t log in on their website to cancel my order it won’t let me log in
Just to cancel my order please
Because I was trying to buy things off the app
Trust me I mostly tried everything it won’t let me log in so I can cancel my order
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DHGate.com

Customer service issue
Reported by GetHuman706957
May 22nd, 2018 - 6 mons ago
I have an issue with DHGate.com too
Fixed
Seen by 8 customers so far
Similar issue to 424 others
0 customers following this
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Timeline
GetHuman706957 started working on this issue
May 22nd 5:06am
GetHuman706957 indicated the issue is not fixed yet.
May 23rd 8:50pm
GetHuman706957 indicated the issue is not fixed yet.
May 23rd 8:51pm
GetHuman706957 indicated the issue is not fixed yet.
May 23rd 8:57pm
GetHuman706957 indicated the issue is not fixed yet.
May 23rd 8:57pm