-*- Customer Support *Service

GetHuman-renaudk's customer service issue with DHGate.com from May 2018

Help with my DHGate.com issue
The issue in GetHuman-renaudk's own words
Get question answered about shipping and delivery before making the purchase. As well as size information ... I want to order my wedding dress and need to know the absolute earliest that I could receive it? Estimated shipping States July?? I need it before June **th. Is that possible?**Due to lack of communication * response I have no choice but to get my dress elsewhere. No phone number to contact dhgate, they do not respond to emails, and this is a clear indication of how it would be should I get a dress that does not fit or is not what was described...
Their lack of communication is a clear indication of what customer service * support would be when customers have questions after they receive product...
GetHuman-renaudk did not yet indicate what DHGate.com should do to make this right.
When I find a shop website that I enjoy working with, that's predominantly where I make my purchases. They just lost a potentially great customer!
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DHGate.com

Wedding dress
Customer service issue
Reported by GetHuman-renaudk
May 21st, 2018 - 6 mons ago
I have an issue with DHGate.com too
Fixed
Seen by 7 customers so far
Similar issue to 560 others
0 customers following this
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Timeline
GetHuman-renaudk started working on this issue
May 21st 8:48pm
GetHuman-renaudk indicated the issue is not fixed yet.
May 21st 10:07pm
GetHuman-renaudk indicated the issue is not fixed yet.
May 22nd 9:57pm
GetHuman-renaudk indicated the issue is not fixed yet.
May 22nd 10:04pm