I ordered some Jordan shoes and never received them but my money was taken off my card...

GetHuman631297's customer service issue with DHGate.com from April 2018

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GetHuman631297's next move: go to the DHGate.com help center.
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The issue and preferred resolution, in GetHuman631297's own words:
I ordered some Jordan shoes and never received them but my money was taken off my card so caet themn you please tell me when will I g
I trust that DHGate.com will make this right and come up with a resolution that is fair.
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DHGate.com

Customer service issue
Reported by GetHuman631297
Apr 26th, 2018 - 3 mons ago
I have an issue with DHGate.com too
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Seen by 5 customers so far
Similar issue to 1287 others
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Timeline
GetHuman631297 started working on this issue
Apr 26th 3:59pm