I got socks and it should have been shoes - The wrong item was sent to me - I received...

GetHuman585743's customer service issue with DHGate.com from April 2018

5 views
 | 
13727 similar
 | 
0 following
Help with my DHGate.com issue
First: share to improve GetHuman585743's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman585743's next move: find and follow the right step-by-step guide.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman585743 will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman585743 can let us know if they help or not.
The issue in GetHuman585743's own words
The wrong item was sent to me ... I got socks and it should have been shoes
I received the wrong item
To get the right item
I have an issue with DHGate.com too
How GetHuman585743 fixed the problem
We are waiting for GetHuman585743 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get DHGate.com's attention and get better help faster. Tap below to get started.
Having DHGate.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman585743 fixes it.
This email address isn't valid

DHGate.com

Shoes
Customer service issue
Reported by GetHuman585743
Apr 10th, 2018 - 2y ago
I have an issue with DHGate.com too
Not resolved
Seen by 5 customers so far
Similar issue to 13727 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the account
Address on the account
Email on the account
Order number
Timeline
GetHuman585743 started working on this issue
Apr 10th, 2018 8:51pm
GetHuman585743 reviewed the items needed
Apr 10th, 2018 8:51pm
GetHuman585743 indicated the issue is not fixed yet.
Apr 11th, 2018 7:58pm
GetHuman585743 indicated the issue is not fixed yet.
Apr 11th, 2018 9:23pm