Desa remote HRC *** and receiver have new batteries. remote red function light works...

GetHuman-j_e's Technical support issue with DESA International from December 2019

Help with my DESA International issue
First: share to improve GetHuman-j_e's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-j_e may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-j_e's own words
Desa remote HRC *** and receiver have new batteries. remote red function light works when button is pushed but wo'n't ignite firelogs. I also checked wiring on receiver and everything seem o.k. I also checked to make sure remote is not in locked mode...still won't work..is this a remote issue or receiver issue?

GetHuman-j_e did not yet indicate what DESA International should do to make this right.

How GetHuman-j_e fixed the problem

We are waiting for GetHuman-j_e to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DESA International's attention and get better help faster. Tap below to get started.
Having DESA International issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

DESA International

Technical support issue
Reported by GetHuman-j_e
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 18 others
0 customers following this

Timeline

GetHuman-j_e started working on this issue
Dec 13th, 2019 8:57pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians