Hello,**I am writing to you in regards to an escalated matter than began in July before...

GetHuman3788161's Complaint issue with D.R. Horton from October 2019

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The issue in GetHuman3788161's own words
Hello,**I am writing to you in regards to an escalated matter than began in July before we moved into our new home. The issue was with the irrigation system running beyond our cities watering schedules. The home was receiving notices and eventually fines because of this. We were scheduled to have gardeners come out to help us with the new irrigation system in which they missed both scheduled dates and said "we are too busy". I struggled with figuring out the watering schedule with the irrigation system and finally just turned it off. My first time escalating the matter, a Mr. Stewart Siegel came out and set my irrigation up for me correctly. He also began investigating the huge water bills that were racked up along with fines. I am asking that DR Horton reimburses me for a portion of these bills. Since then, Mr. Siegel was suppose to be in contact with is manager, but it appears his manager has better things to do. All I am asking is for DR Horton to own up and assist with this mistake and reimburse these fines and a large portion of the monstrous water bills. I have been more than patient and this should not take nearly a month to resolve. Mr. Siegel and his manager has copies of the water bills and fines as well. **You may reach me at the following contacts:******@***.com******@***.com*Cell: ***-***-****

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D.R. Horton

Complaint issue
Reported by GetHuman3788161
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 117 others
0 customers following this

Timeline

GetHuman3788161 started working on this issue
Oct 18th, 2019 2:07pm
GetHuman3788161 indicated the issue is not fixed yet.
Oct 18th, 2019 8:45pm
GetHuman3788161 indicated the issue is not fixed yet.
Oct 18th, 2019 8:45pm

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