Been in my DR Horton home for ** months I’m having a problem getting my warranty work r...
GetHuman3764461's Complaint issue with D.R. Horton from October 2019
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The issue in GetHuman3764461's own words
Been in my DR Horton home for ** months I’m having a problem getting my warranty work repairs done I sent the paperwork three times to the warranty and they got the paperwork but yet they never called and they never came out to make repairs... my driveway and apron were cracked when I moved in and it’s a bad crack and they won’t repair it they told me flat out no I’m the only house in my subdivision with a cracked driveway and apron they repaired three so far but not mine ... when I moved in there was paint and caulking all over the floor I mean a lot they looked at it like no big deal and they said a cleaning crew and they spent two days getting that stuff off the floor and I still have paint on my floors and these floors were scratched up before I moved in but yet they tell me your floors are perfect everything looks great and that’s not true also I have a real bad scratch I’m trying to get them to repair that and they still have not ... I still have one cabinet door that’s a hinge needs to be place they said that all that works perfectly but it’s the only one that does that it makes a pop clicking noise the upper hinge and I have some more issues this is caused lotta stress and anxiety over this problem it’s been going on for ** months they came out about a month ago with new people who just started the company ** weeks when they came out one guy had no clue on anything on our house works he didn’t even know that wall switch was broke and the guy was an idiot the other guy was the guy that was got a Rambo me enter this is how it is no questions asked this is all we got to do...how can One person make that Decision totally unfair... So it’s been ** months they fixed two problems And the problem with the garage door is still popping all the guy did was spray it down with WD ** and left a little bit of WD-** I can that he gave me and said if it starts make a noise again here’s some WD-** to...that’s not a repair ...I do have the paperwork that I sent to DR Horton within a week after I moved in and the other two that I sent them...This has been stressed out not knowing if they’re going to make the repairs or not if I’m gonna have to get an attorney I mean this is a bad situation to be in I hope you can help I would really appreciate it thank you
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