What I have to say my require more space than what I can put in this complaint I rather...

GetHuman2809153's Complaint issue with D.R. Horton from April 2019

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The issue in GetHuman2809153's own words
What I have to say my require more space than what I can put in this complaint I rather write a letter to Donald R. Horton and tell my story to the owner of this company. I am a first time home buyer, I was a bit apprehensive with the whole home buying process from the beginning. I am totally horrified with it now after dealing with Taya Roberts. I trust my realtor and she recommended D R Horton. From the start I asked the D R Horton's sales agent ( Lethaier Musgrove Roberts* Taya Roberts) on site before I gave my earnest money about a concern with the floor plan she assured me and my realtor ( Kim Artis) and made a phone call to the builder in front of us and confirmed everything was good. Needless to say it was not, everything Ms. Roberts said to me in the beginning before I gave my earnest money was not ture. She never called me when the plans changed, I had to go to the site and I noticed the difference. Ms. Roberts customer service is horrible, and she has the audacity to have an attitude and to take this personal, she could not even look my realtor and myself in the eye after this transpired. I have been displaced and there seems to be no concern about that, the unpleasent experience I have endured at the hands of Ms. Roberts and to make matters worst, Ms. Roberts boss will not even return my realtors phone calls, she has to communicate with Ms. Roberts, why should we continue to communicate with someone who is personal, dose not take ownership of the error, is not trying to work with us after this mistake, Why should we be reduced to continue to speak with this women when I would not have this issue if it wwasn't for her. I had decided to use everything D R Horton offered from the Lender to the home insurance, my realtor even suggested the model home Ms. Roberts is currently working out of. That price was too much for me to handle for a mortage. I feel like the focus of this company is more on profit than customer service. This is the worst experience for someone trying to purchase a home for the first time!!!.

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D.R. Horton

Complaint issue
Reported by GetHuman2809153
Apr 25th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 51 others
0 customers following this

Timeline

GetHuman2809153 started working on this issue
Apr 25th, 2019 4:45pm

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