I was charged for a carry on and I’m seeking a refund. **Here is a draft of the contact...

GetHuman-asacga's customer service issue with Czech Airlines from June 2019

Help with my Czech Airlines issue
The issue in GetHuman-asacga's own words
I was charged for a carry on and I’m seeking a refund. **Here is a draft of the contact I sent them. **Today I traveled from PRG to AMS and had to check a bag unnecessarily. Here’s what happened. When I got to the boarding gate I was surprised to discover that I could only bring one bag with me onto the plane. I had been able to take both my duffel and my backpack onto my flight without charge from AMS to PRG on Czech airlines only a week and a half earlier (flight OK*** Reference PHMLNX). I payed for the gate check option on my duffel bag and walked down the boarding alley, only to be prompted to realize that I could put my backpack (which I had chosen to carry on) in my traveling companion’s bag instead, thus allowing me to return to the boarding gate desk and carry on my duffel as my one carry on. Since I saved space overhead and checked a bag unnecessarily, I request a refund. **Please also keep in mind that **** Koruna is roughly ** dollars, money that as a recent university graduate, I find essential to my budgeting for food. Please understand.

GetHuman-asacga did not yet indicate what Czech Airlines should do to make this right.

How GetHuman-asacga fixed the problem
I contacted them through their FAQ contact page in their website and included all relevant i formation.
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Czech Airlines

Customer service issue
Reported by GetHuman-asacga
Jun 17th, 2019 - 3 years ago
Not resolved
GetHuman-asacga shared how to fix
Seen by 26 customers so far
Similar issue to 103 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-asacga started working on this issue
Jun 17th, 2019 4:30pm
GetHuman-asacga indicated the issue is not fixed yet.
Jun 18th, 2019 11:57am
GetHuman-asacga indicated the issue is not fixed yet.
Jun 18th, 2019 11:59am
GetHuman-asacga indicated the issue is not fixed yet.
Jun 18th, 2019 11:59am
GetHuman-asacga indicated the issue is not fixed yet.
Jun 18th, 2019 12:00pm
GetHuman-asacga confirmed the issue is fixed. Hooray!
Jun 20th, 2019 8:43pm
GetHuman-asacga indicated the issue is not fixed yet.
Jun 21st, 2019 11:51am
GetHuman-asacga indicated the issue is not fixed yet.
Jun 21st, 2019 1:41pm
GetHuman-asacga indicated the issue is not fixed yet.
Jun 21st, 2019 3:28pm

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