On April *, **** I arrived at Warsaw airport to take flight***** on Czech Airlines to P...

GetHuman1184972's customer service issue with Czech Airlines from September 2018

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GetHuman1184972's next move: try the Czech Airlines help center again.
Czech Airlines doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1184972 will want to follow the link below to head to their help center. We will check on GetHuman1184972 later to make sure it's all set or try to help escalate.
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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman1184972's own words
On April *, **** I arrived at Warsaw airport to take flight***** on Czech Airlines to Prague, only to find out the flight did not exist. No agents were there, no one to help me. After * hours on the phone I learned that the flight had been cancelled and despite having all of my contact information I was never contacted by the airline. Lufthansa tried to help get me on a flight and the agent from Czech Air on the phone was incompetent and unable to help. They could find a flight for me the next air on LOT which I did end up taking and missed a day of work. The passengers bill of rights (a document that Lufthansa gave me) states that I should be reimbursed for my hotel and meals since I was forced to spend an extra night in Prague. When I landed in Prague the next day I tried to lodge my complaint at the airport and they said I had to go through the website. I did that when I came home in April and never heard back. I followed through this summer with phone calls to customer service in Prague (***) *** ****** and was told someone would get back to me and help me. After numerous calls, no one ever got back to me. I am requesting that Czech Airlines reimburse me $***. for my lodging and meals. (btw my booking number was PZPV*B.
GetHuman1184972 did not yet indicate what Czech Airlines should do to make this right.
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Czech Airlines

Customer service issue
Reported by GetHuman1184972
Sep 22nd, 2018 - 4 mons ago
I have an issue with Czech Airlines too
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GetHuman1184972 started working on this issue
Sep 22nd, 2018 8:59pm