On April *, **** I arrived at Warsaw airport to take flight***** on Czech Airlines to P...
GetHuman1184972's customer service issue with Czech Airlines from September 2018
Help with my Czech Airlines issue
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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman1184972's own words
On April *, **** I arrived at Warsaw airport to take flight***** on Czech Airlines to Prague, only to find out the flight did not exist. No agents were there, no one to help me. After * hours on the phone I learned that the flight had been cancelled and despite having all of my contact information I was never contacted by the airline. Lufthansa tried to help get me on a flight and the agent from Czech Air on the phone was incompetent and unable to help. They could find a flight for me the next air on LOT which I did end up taking and missed a day of work. The passengers bill of rights (a document that Lufthansa gave me) states that I should be reimbursed for my hotel and meals since I was forced to spend an extra night in Prague. When I landed in Prague the next day I tried to lodge my complaint at the airport and they said I had to go through the website. I did that when I came home in April and never heard back. I followed through this summer with phone calls to customer service in Prague (***) *** ****** and was told someone would get back to me and help me. After numerous calls, no one ever got back to me. I am requesting that Czech Airlines reimburse me $***. for my lodging and meals. (btw my booking number was PZPV*B.
GetHuman1184972 did not yet indicate what Czech Airlines should do to make this right.
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