How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Customer Service Profiles phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Dial extension 101
Below are some clips we've found from Customer Service Profiles's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling customer service profiles.
Our office is now closed. Normal business hours are from eight to five, Monday through Friday, Central Standard Time.
If you know the extension of the party you are calling, please dial it now.
Press the pound key for the company directory or remain on the line and leave a complete message in our message center, and someone will return your call the next business day.
Thank you.
Please stay on the line while your call is to the operator."
Excerpt from a call with Customer Service Profiles
Thursday, January 4, 2024 12:45 PM
They may ask you to enter information with the dial pad
"Thank you for calling customer service profiles.
Our office is now closed. Normal business hours are from eight to five Monday through Friday, Central Standard Time.
If you know the extension of the party you are calling, please dial it now.
Press the pound key for the company directory. By using the keys on your touch tone phone, please enter the first or last name of the party you wish to reach."
Excerpt from a call with Customer Service Profiles
Sunday, April 7, 2024 5:30 AM
The first phone menu
"Thank you for calling customer service Profiles, a customer experience management and market research company.
If you know the extension of the person you are calling, please dial it now.
If you are calling with questions regarding a survey you received, please leave your full name, phone number, and financial institution you received the survey for, and your call will be returned as soon as possible.
For the company directory, press the pound key.
Press zero or remain on the line to leave a message in our message center."
Excerpt from a call with Customer Service Profiles
Monday, April 22, 2024 1:35 PM
What are the hours and when should I call?
Customer Service Profiles operates the call center for this 800-841-7954 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 719 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Customer Service Profiles phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Customer Service Profiles staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Customer Service Profiles is Monday.The most busy day to call is Friday, which averages 48% more phone calls by comparison.Again, this is based on a sample of 719 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Customer Service Profiles is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Customer Service Profiles staffs the call center well on Monday.
Why call this Customer Service Profiles number?
Below is a sample of recent calls to Customer Service Profiles, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting ID and PIN: "Hello, sir. ID and PIN, please."
- From a call lasting 5m 28s , Jan 4, 2024 2:22 PM
Conclusion and closing notes
This is Customer Service Profiles's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Customer Service Profiles agent. This phone number is Customer Service Profiles's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-841-7954 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Customer Service Profiles first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Customer Service Profiles has 1 phone number. It's not always clear what is the best way to talk to Customer Service Profiles representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Customer Service Profiles. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Customer Service Profiles. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.