Having purchased a ** inch Samsung TV from Currys pc world via VIVUP as I work at a hos...

GetHuman5672882's Complaint issue with Currys from January 2021

Help with my Currys issue
First: share to improve GetHuman5672882's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5672882 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5672882's own words
Having purchased a ** inch Samsung TV from Currys pc world via VIVUP as I work at a hospital.*I have reported a fault (TV is turning on*off intermittently), to Currys PC World via customer services.*They have told me to contact Samsung direct.*Having had a very laborious conversation with someone who obviously isn't in the uk, I explained we have gone through simple fixes ie turn off from plug etc, to be told you need to do this again whilst on the phone, only to get the reply "I think you may have a fault".*This TV was bought directly from currys pc world, not Samsung.*The lady on the phone also threatened, if there is no fault, I will be charged.*Now I have to take a picture of the tv and send it via an email.*All I want is Currys pc world to repair or exchange the fault.

GetHuman5672882 did not yet indicate what Currys should do to make this right.

How GetHuman5672882 fixed the problem

We are waiting for GetHuman5672882 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Currys's attention and get better help faster. Tap below to get started.
Having Currys issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Currys

Complaint issue
Reported by GetHuman5672882
Jan 20th, 2021 - 5 months ago
Not resolved
Seen by 19 customers so far
Similar issue to 2840 others
0 customers following this

Timeline

GetHuman5672882 started working on this issue
Jan 20th 10:04am
GetHuman5672882 indicated the issue is not fixed yet.
Jan 20th 3:56pm
GetHuman5672882 indicated the issue is not fixed yet.
Jan 20th 3:56pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians