Have been trying for over ** hours to arrange return for TV that is too big, with the i...

GetHuman5518329's Returns issue with Currys from December 2020

Help with my Currys issue
The issue in GetHuman5518329's own words
Have been trying for over ** hours to arrange return for TV that is too big, with the intention of purchasing a more suitable model, thereby requiring a lesser refund. *After ringing a number that was given incorrectly, a Return Form was completed and submitted TWICE. I awaited confirmation of my selected collection date. *As no response was received, I was kept on hold, on a different number, for a total of over FOUR HOURS. All calls resulted in my being disconnected, after listening to a message saying that 'colleagues' were aware of my calls.*You had my money immediately yet evade it's even partial return.*Whilst you claim to have a LiveChat, no details are supplied.*You make it inordinately difficult to contact you by multiple means, and have no callback facility.*HOW AM I EXPECTED TO RESOLVE THE SITUATION????

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Currys

Returns issue
Reported by GetHuman5518329
Dec 3rd, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2570 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5518329 started working on this issue
Dec 3rd, 2020 6:59pm
GetHuman5518329 shared this issue with friends on Facebook
Dec 3rd, 2020 6:59pm