Sun ********** **:***Please answer my email below and arrange replacement.**Regards**Br...

GetHuman4877809's Complaint issue with Currys from May 2020

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The issue in GetHuman4877809's own words
Sun ********** **:***Please answer my email below and arrange replacement.**Regards**Bryan Williams**From: Bryan Williams ******@***.com**Sent: ** April **** **:***To: *****@***.com ******@***.com**Subject: Re: Confirmation Email* *Hi*Please let me know when you will be dealing with this enquiry, the item purchased need to be replaced due to substantial damage, pictures attached.** We have called the Currys phone lines and held for over the ** minutes referred to in the message and had no response.**Regards**Bryan **Tel - ***************From: *****@***.com ******@***.com**Sent: ** March **** **:***To: *****@***.com ******@***.com**Subject: Confirmation Email* *Dear Bryan,*Thank you for getting in touch with us. We've received your enquiry and will deal with it shortly.**For your reference, here are the details of your enquiry:**Enter title**Mr*First name**Bryan*Last name**Williams*Email address*******@***.com*Best number to contact you**************House number*****Address line ***RANGE MEADOW CLOSE*Address line ***Town*City**Leamington Spa*County**Warwickshire*Postcode**CV** *RU*Country**UK*Policy number**Please tell us how we can help**Order Reference - ********** We received delivery of our Fridge*Freezer today, ** March ****- the driver and his mate would only deliver to doorstep and would not unpack the item. We totally understand this in the current climate. When we checked the unit it is very badly damaged on one side - we have photographs. When can you replace it and we may have to use it in the meantime as we have no fridge. What do you recommend.*Should you require any further assistance please do not hesitate to contact us.**Kind regards,**Team Knowhow

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Currys

Complaint issue
Reported by GetHuman4877809
May 27th, 2020 - 5 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1989 others
0 customers following this

Timeline

GetHuman4877809 started working on this issue
May 27th 7:23pm
GetHuman4877809 indicated the issue is not fixed yet.
Aug 25th 10:27am