On the *th May ****. I ordered a cordless shark hoover. The order went through but I ne...

GetHuman4846999's Cancel order issue with Currys from May 2020

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The issue in GetHuman4846999's own words
On the *th May ****. I ordered a cordless shark hoover. The order went through but I never received a confirmation email. A week later when the order had not arrived I contacted Currys via the online live chat. They told me the order had went through but as the order was not in stock they could not send a confirmation email. She then told me I would receive a confirmation email and payment would be taken when the item is back in stock. I decided to wait for a little longer to see if it would come back in stock. I've still not received an email from Currys and have now decided to cancel the order. I have been on the phone for four hours and ** minutes trying to speak to someone. I also went on the live chat and was told they could not deal with my problem as they were not a call centre collegue. Getting very frustrated now and just want to make sure I do not get charged if the item comes back in stock.

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Currys

Cancel order issue
Reported by GetHuman4846999
May 20th, 2020 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1874 others
0 customers following this

Timeline

GetHuman4846999 started working on this issue
May 20th, 2020 1:33pm