Currys Customer Service Issues

I received my washing machine on April 28th. Unfortunately, on the same day, it broke down. I had purchased a new one but received a faulty machine instead. I've been unable to reach customer service over the phone, waiting up to two hours only to have the call disconnected. When I finally spoke to an employee and requested to return the item, she placed me on hold and never returned to the call. I either want a refund or an upgrade to a different washing machine of better quality than the current one. Two weeks of hand-washing clothes is frustrating, given that I paid for a new appliance. I hope to hear from someone soon to resolve this issue. Thank you.

On Monday evening, my husband and I placed an order for a cooker hood from Curry's online. We opted for expedited delivery by paying an additional £30, with an expected delivery date of Wednesday. Unfortunately, the delivery has not arrived as of now. I attempted to contact Curry's on Wednesday, waiting on hold for 2 hours and 16 minutes, but my calls went unanswered. When I tried again on Thursday, the representatives I spoke to were unhelpful, repeatedly transferring me to different departments without resolving my issue. Despite making four calls, each lasting at least two hours, my problem remained unresolved. I politely requested delivery of my items and a refund for the delivery charge, but each time I was asked for a reference number, put on hold, and then disconnected. I understand the challenges posed by the pandemic and have tried to be patient, but a similar level of understanding is necessary from Curry's end. As a result of this frustrating experience, I have decided not to make future purchases from Curry's and will be sharing my experience with others. Yours sincerely, E. Cutcu

Dear Customer Service, I have been trying to reach you on multiple occasions in the past few days regarding returning an item I received last week. I have tried through emails, live chat, and spent 9 hours on the phone without success. The item is unopened, in its original packaging, and is still in excellent condition. I am returning it because I require a full-size appliance instead of the slimline one I received. Here are the details: - Original order number: CUR[redacted] - Product code for return: [redacted] - Item name: CDW45S18 Slimline Dishwasher - Silver - New order number: CUR[redacted] I would appreciate it if you could arrange for the collection and refund of this item. Thank you, Nathan Price

Hello, I purchased a computer keyboard from you in March with order number CUR 2[redacted]29. It has been functional but suddenly stopped working. I have tried it on two laptops, and it doesn't work on either. Due to self-isolation as vulnerable individuals, we would like a refund and a replacement keyboard. We are dependent on online purchases for everything, including food, and having a working keyboard is crucial for us. We kindly request that the broken keyboard be collected when the new one is delivered. Thank you.

I purchased a cooker on May 6th for my daughter-in-law, and unfortunately, it had a fault with the grill upon fitting. Curry's customer service arranged for a replacement to be delivered on May 10th between 4:30 pm and 9:00 pm instead of the promised morning delivery. This delay caused inconvenience and stress for our family, especially with young children and one with medical needs. Despite contacting customer service multiple times, we are still waiting for updates. I believe we are entitled to compensation for the delivery delay and the added stress of not being able to use the cooker. Curry's has agreed to cover the second connection charges, but we feel further compensation is warranted. Looking forward to resolving this matter promptly.

I received the DeLonghi ECAM23.[redacted].SW product on 10/05/20 and encountered a problem during setup. Following instructions, in step 6 the machine made a loud crunching noise and displayed a 'GENERAL ALARM' caution. Despite cleaning as advised in the troubleshooting section, the issue persisted. Seeking help from Currys, they suggested an exchange but could not assist with compensation. Contacting Customer Services led to being redirected to online support after a long wait on the phone with no response. This experience has left me frustrated and dissatisfied, especially considering the cost of the machine. While an exchange is already in progress, I am requesting either an upgrade or cash compensation.

I've been waiting for a cooker delivery for 8 weeks now. With a freezer full of food I can't use, I'm frustrated. I've tried calling 4 times, only to be cut off after an hour each time. Emails have gone unanswered, and attempting to track the order requires contacting customer service, which has proven impossible. Despite making 2 direct debit payments, the delivery hasn't arrived. As a caregiver for my disabled husband and my daughter with cystic fibrosis, I urgently need this sorted out. Please reach out to address this issue. Karen Flannery App 2 Primrose Court 1 Doagh Road Newtonabbey BT379PA [redacted]9

I bought a TV online on April 14th and paid £5 for next day delivery. It was delivered by Sam on the 15th. The order number is CUR[redacted]. The dispatch number is probably [redacted][redacted]. Unfortunately, when I unpacked the TV, I noticed the screen was pixelated and broken. I have been trying to reach out to your team for assistance without any luck. I even sought advice from the Citizens Advice Bureau and sent a letter to your head office, however, I have not received any response yet. I am requesting either a replacement TV or a full refund.

Dear Customer Support, I am seeking assistance for a technical issue with my JVC LT-49CF890 television. The problem is that the TV screen does not completely turn off; it retains a faint blue haze. As a result, I have to power it off at the main socket during the night. When I turn it back on, it can take up to 15 minutes to fully reload. Additionally, the TV has been known to change channels autonomously, turn off abruptly, or freeze entirely, making it challenging to power off using the remote control. I seek your guidance on resolving these issues. Sincerely, Mr. R. Brassington

I recently bought a Beko model DIN15X11 dishwasher on 5/3/20. It was installed on 19/3/20, but the team did not fit the integrated door due to missing handles. I planned for them to return once we had the handle fitted, but the lockdown prevented this. During this time, my husband managed to fix the door, but I noticed the lower basket does not have enough height for my standard dinner plates, obstructing the impellor's spin. This issue has led me to hand wash the plates, defeating the purpose of the new dishwasher. I would like to switch to a more appropriate model. The purchase was made at Currys retail park Store No [redacted]. Best, Marion B.

Dear Customer Service Team, I have been unsuccessful reaching your phone customer service lines, 0[redacted] and 0[redacted], despite waiting for a total of over 3 hours between yesterday and today. I placed an online order for a phone with the order ID: CUR[redacted] (invoice attached) for my child. I would like to return this phone, which is unopened in its original packaging, and exchange it for another phone with the product code [redacted]. Due to the ongoing challenges of COVID-19, I have not been able to contact you promptly via phone to initiate the return process. Therefore, I am concerned that the prolonged response time is jeopardizing my ability to return the item within the 21-day return policy. Please note this email documentation of my intention to return the item. I kindly request guidance on how to proceed with the return and exchange process. Thank you.

The delivery driver arrived without calling ahead and parked around [redacted] meters away from my home. Due to health and safety reasons, he stated he couldn't deliver alone and refused to assist with the fridge freezer. When I asked for the company's contact details, he was unhelpful and used inappropriate language, refusing to make the delivery. Despite explaining our urgent need for the fridge due to having a baby at home, the situation was not resolved. As a key worker, I had to take time off and now must wait for another delivery attempt. I am requesting a refund for the delivery and collection fees, reimbursement for the phone call, an apology, compensation for the inconvenience and offensive language, as well as escalation of this complaint to the CEO. Additionally, I would like to receive copies of your delivery, compensation, and customer care policies for future reference.

I placed an order for a Chromebook and sleeve on 12/05/20. While I received the sleeve on 16/05/20, the tracking information for the Chromebook has not been updated since 13/05/20. Royal Mail could not trace it, and after waiting for hours to speak with Currys, I was promised an update within 48 hours two days ago. I urgently need to know the delivery date for the Chromebook as my payment has been processed, but the item has not been received. I would appreciate a swift resolution to this matter.

I placed an online order on March 27th for delivery to your Crayford store, just before the lockdown measures were implemented. Despite multiple attempts to contact you by email, I have received no response. The items were never delivered, and Hermes indicated they left it in a "Safe place" at your store. I'm frustrated with the lack of communication and would like a refund of £[redacted].97. It's been two months without any acknowledgment or products received. Please address this issue promptly. Order reference: CUR[redacted].

On May 6, [redacted], I placed an order for a cordless Shark Hoover. Despite the order going through, I did not receive a confirmation email. A week later, after no sign of my order, I reached out to Currys using the online live chat. I was informed that the order was processed but due to stock unavailability, a confirmation email was not sent. They assured me that the payment would only be processed when the item is back in stock and that I would receive a confirmation email then. As I continued to wait for the item to be restocked, I have not received any communication from Currys. After trying to contact them for hours via phone to cancel the order without success, I am now feeling frustrated and just want to ensure I will not be charged if the item returns to stock.

We have been loyal shoppers at Currys in Chichester for quite some time, relying on your appliances. We hold a Team Knowhow policy but have faced a major issue. Despite multiple attempts (at least 15 calls) under the policy, we struggled to exchange our faulty microwave. Waiting over 1.5 hours on calls only to be hung up on or met with disturbances has been our frustrating reality for six weeks. As elderly individuals dealing with health conditions, including COPD and being homebound, our main cooking appliance, a Sharp combi microwave R959slma, is vital. The system's failure to provide the entitled replacement is disappointing. We have involved Wscc trading standards out of sheer frustration. Please, ensure our message reaches your CEO's complaints office. Sincerely, The Barnes family. [redacted] is BGDXM7BU, and the item is a SHARP R959SLMA combi microwave for exchange labeled ref no [redacted]10 as per our attempts with Currys customer service. Contact details are as follows: Mrs. G. Barnes, 46 Montalan Crescent, Selsey, Chichester, Po209ee.

Hello, I need assistance. I purchased an item on May 19th - 1x Advent - M112 Optical Mouse - Grey - Order CUR [redacted]. Unfortunately, there was an error in my address during the order. I tried to correct it but was unsuccessful. The item was sent back to the sender due to the wrong address. Royal Mail's tracking number is MB[redacted]75 GB. The correct delivery address is 5A, Burton Street, Farsley, LS28 5ET. I have been unable to reach Royal Mail. Please help me address this issue promptly as I require the device urgently. Thank you for your support. Best regards, Iva Rodrigues

I ordered the item on April 22nd, received the order confirmation the same day. Dpd messaged on April 23rd for a Monday delivery, to which I requested Tuesday delivery with confirmation for that day. However, I am still awaiting the delivery. After contacting customer service on May 8th and speaking to Darren, he mentioned the product might be lost and would look into either a refund or replacement. I am still waiting for any updates. I have tried all avenues to track the item but to no success. I hope for assistance as I attempted to call today with no luck.

We recently received a fridge freezer with order reference CUR[redacted]84 on May 23rd. Upon unpacking, we discovered 2 dents on the right-hand doors. Despite numerous calls to resolve the issue, we faced long wait times and being disconnected. Our repeated attempts to contact customer service have been frustrating without any resolution. We were promised a callback that never happened. We are now seeking assistance to have the fridge collected and receive a full refund. Our confidence in purchasing from Curry's has been shaken due to the subpar after-sales service we have experienced.

I have been trying to get in touch regarding my faulty Haier fridge freezer. Haier provided me with an uplift number as the fan is faulty behind the first drawer in the freezer. I have been facing difficulties reaching out to you since Saturday and have been directed to pay $5 and fill out a form, which I find unnecessary. I believe the uplift process should be handled by you after speaking to Haier. I am disappointed with the after-sales service for the expensive fridge freezer I purchased. Looking forward to a prompt resolution. Thank you, Debbie M.