Ordered * Nintendo Switch by mistake as first order online timer out, cannot get throug...

GetHuman4800500's Returns issue with Currys from May 2020

Help with my Currys issue
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman4800500's own words
Ordered * Nintendo Switch by mistake as first order online timer out, cannot get through to Team Knowhow to arrange free collection and refund of order number CUR**********. Previously tried to cancel one of the orders but after holding for an hour and fifteen minutes was told it was too late. Currently been holding on the telephone for *hour and ** minutes.

GetHuman4800500 did not yet indicate what Currys should do to make this right.

How GetHuman4800500 fixed the problem
After several days and almost * hours of waiting I finally managed to get through at *.**am, which I thought would be the worst time to call. Spent only ** minutes on the phone, gave them original order number, parcel is being collected tomorrow.
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Currys

Returns issue
Reported by GetHuman4800500
May 10th, 2020 - 5 months ago
Not resolved
GetHuman4800500 shared how to fix
Seen by 7 customers so far
Similar issue to 1682 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4800500 started working on this issue
May 10th 1:07pm
GetHuman4800500 indicated the issue is not fixed yet.
May 11th 3:31pm
GetHuman4800500 shared this issue with followers on Twitter
May 11th 3:35pm
GetHuman4800500 indicated the issue is not fixed yet.
May 11th 7:15pm
GetHuman4800500 indicated the issue is not fixed yet.
May 12th 7:17am
GetHuman4800500 confirmed the issue is fixed. Hooray!
May 12th 8:31am
GetHuman4800500 indicated the issue is not fixed yet.
May 12th 8:36am

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