Hi, I bought new Hotpoint double oven on line from Currys. It arrived Sunday **th May...

GetHuman4884911's customer service issue with Currys from May 2020

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The issue in GetHuman4884911's own words
Hi, I bought new Hotpoint double oven on line from Currys. It arrived Sunday **th May ****. Within a day I knew that there were a couple of problems. The grill turns itself off every time after ** minutes. The bottom oven does not reach the optimum temperature, so I cannot crisp chips or roast potatoes. On Thursday **th I rang the Currys helpline and it was arranged for an engineer to come and sort out the problems. The afternoon before his due date (**th May) the engineer tried to put me off by telling me that he thought it might be a design fault and that there probably was no point in him coming. I said that I needed him to come because there are problems. The next morning the engineer phoned again. He said that he had taken advice from his technical department and that there was definitely design faults on the new Hotpoint ovens and he cancelled his visit to me. *So at **.** a.m. on the ********p I emailed Currys asking for the double oven to be returned as it is "not fit for purpose". I requested my money back, along with the extended care plan costs and delivery charge. They say to allow * days. After allowing for the Bank Holiday I emailed again on the **th May. I also tried to get through on the helpline number. Mark answered and put me through, ha! After ** minutes I gave up.*I have had no communication from Currys at all. So today I tried phoning again. Get through to their switchboard and tried to explain my problem,but only got transferred again and then got cut off! What am I supposed to do? I need an answer now. I am stuck with an oven and grill that do not do the job they are supposed to. Yours gratefully Mrs Carol Green

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Currys

Customer service issue
Reported by GetHuman4884911
May 29th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 1996 others
0 customers following this

Timeline

GetHuman4884911 started working on this issue
May 29th, 2020 9:04am
GetHuman4884911 indicated the issue is not fixed yet.
May 29th, 2020 1:56pm

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