Please note that I emailed this complaint to Mr. Baldock, but I have just recieved a me...

GetHuman-clare_ar's Complaint issue with Currys from January 2020

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The issue in GetHuman-clare_ar's own words
Please note that I emailed this complaint to Mr. Baldock, but I have just recieved a message saying his email account is undergoing maintenance so I am sending this to Currys complaints. I have also sent the same to Leveno Customer Director Darren Calow. I need this matter dealt with as it is impacting my business.**Complaint to CEO of Currys*FAO - Alexander Baldock CEO Currys*FAO - Darren Calow Customer Direct of Leveno. I have no email address for Leveno so will copy this email and insert it into the online complaints form.**Dear Mr. Baldock (Currys) * Darren Calow (Leveno),**Further to my email of complaint below, I have heard nothing from you. My laptop is causing me a lot of issues, and you don't seem to care, as your staff at your shops don't. Please can I ask you to have the courtesy to look in to this matter. This laptop is freezing and I have to wait for the freezing to stop before I can continue typing. This is so frustrating.**Please can you get back to me as soon as possible please,**Yours sincerely,**Clare Ross*Reply all*Clare Ross*Thu ********** **:***Dear Mr. Baldock,**Lenovo Laptop.*Original Job Reference - *******Serial Number: PF*H*****Product: LNV LNV***SI**Customer: C. Ross**I purchased a Lenovo laptop from your Currys branch in Bluewater earlier this year. I took the laptop in to your Catford branch in August **** as there was a problem with the keyboard and I couldn't type anything on the screen. All that came up was ***********************************Your employee was very nice and said he would send it off to be repaired and he thought it sounded as though something may have been caught under the keyboard.**I use my laptop for work and I have a number of reports on there which I need to access and add to. I work from home sometimes and the fact it wasn't working really hindered my work.**A week or so later I picked the laptop up and was told that the keyboard had been replaced. I thought all was well, but a week later the same problem occured. I had to go over to the Purley Way to do some shopping and so I took it to your branch in the Purley Way with the paperwork, and explained the situation that I was unable to type text on the screen as the following came up ******************************************I wanted a new laptop as clearly something was wrong with mine, and I needed reliability as I needed to use it for my work.*Your customer service assistants were not on the ball at all. They were vague in what they recommended and passed me to other colleagues.**They were going to replace the laptop, and I asked them about transferring information which they said they would do. I had also paid for the Microsoft *** and had a receipt from the ITCrowd in Shortlands who set my laptop up. Your Customer Service Assistant refused and said I would have to buy it again. I was so cross as I have been so inconvenienced by this laptop, I was behind in my work, I had been patient when it was being repaired, frustrated that the issue still existed, but then to be told I had to buy the microsoft *** to be installed again was dreadful.**I told your colleague that I was going to make a complaint. He said I could contact customer services, but I told him I would contact the CEO as I had already wasted so much time.**I am raising this with you,as, strangely the Laptop hasn't had the same problem since I came home with it, but I know there is an underlying issue there.**I shopped with Currys in good faith, but have been more than frustrated at being expected to pay for microsoft *** which as already been installed in my laptop.**Please can you look in to this for me. For ease of reference, I have provided all the details of my initial repair report.**Yours sincerely,**Clare Ross****** ******

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Currys

Complaint issue
Reported by GetHuman-clare_ar
Jan 30th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 660 others
0 customers following this

Timeline

GetHuman-clare_ar started working on this issue
Jan 30th, 2020 12:29am