Currys Customer Service Issues

In my late 70s, my wife and I are relocating to Newark for retirement. After purchasing and renovating a bungalow, we visited Currys in Newark to buy a large screen TV in early December. Although the staff were friendly, the installation did not go as planned. Despite pointing out the correct location for the TV, it was not mounted correctly. This has resulted in additional costs for us to fix the mistake. It has been over three weeks, and we are still without a functioning television. Merry Christmas to everyone at Currys.

I purchased an Indesit oven on 29/12/18 and was informed that I could receive a complimentary clean/service within the first year. I contacted Currys in Llanelli, where the oven was purchased, a few weeks ago. I was assured that the cleaning would be done before Christmas. However, I have not received any communication or visit yet. At 81 years old, I find it challenging to clean it myself. Could you please confirm if someone will be coming today or tomorrow? Thank you, Carol K.

Hello, I purchased the Hover-1 Eagle electric folding scooter for my son's Christmas gift. Initially, it worked well, but after a few hours, the display showed E2. I returned it to the shop on Boxing Day and received a replacement. Unfortunately, after a few hours of use, the same issue happened - no power with E4 displayed. The shop in Glasgow Forge Retail Park is currently out of stock for another replacement. Is there a way to fix this at home? My son is really upset about this situation.

I'm still waiting for my laptop repair, despite numerous calls and visits to your WIGAn store. I believe it may have been lost as it should have been returned over 24 hours ago. I'm frustrated as I have waited in several times, but haven't received it as promised. I'm tired of calling, being put on hold, and making no progress. Is there anyone in your company who can assist me? - Maureen N.

We were assured that the tumble dryer would function in temperatures as low as 5 degrees Celsius. Unfortunately, the washroom where it is located is below this temperature. After discovering this requirement in the handbook, Curry's did not respond to emails, making it impossible to cancel the order. The Sales Department directed us to visit a local Curry's with all relevant documentation for a collection and refund process scheduled for January 16, [redacted]. However, as of December 24, we have not heard anything further. Since the purchase was made with a credit card, I have submitted all the necessary information to the Credit Card Issuer and am awaiting a decision on the refund.

I have sent several emails to Curry's without receiving any responses. They are refusing to issue a refund for a heat pump tumble dryer that requires a minimum ambient temperature of 5 degrees Celsius to function, even though our washroom where it's installed doesn't reach that temperature. I insisted on a refund under the Distance Selling Regulations that protect buyers' rights. Despite Curry's resistance, my Credit Card company has confirmed that I am entitled to a refund and is currently processing the necessary paperwork. If needed, I will escalate the issue to the Financial Ombudsman citing Section 25 of the Consumer Credit Act for support. Hopefully, this situation will be resolved promptly in my favor.

Subject: Urgent Laptop Complaint To whom it may concern, I have previously emailed my complaint to Mr. Baldock, but as his email is undergoing maintenance, I am directing this issue to the Currys complaints department. I have also notified Lenovo's Customer Director Darren Calow. The ongoing problems with my laptop are severely impacting my business operations. Dear Mr. Baldock and Mr. Calow, Following my previous complaint email, I have not received any response. My laptop is frequently freezing, causing delays in my work. Your staff's lack of concern at your stores adds to the frustration. I urge you to address this matter promptly. I kindly request a swift resolution to this issue. Warm regards, Clare Ross.

I purchased my laptop on April 16, [redacted], and got the Team Knowhow plan that's set to expire on April 6, [redacted]. However, after spending two days on multiple calls waiting with irritating hold music, my issue remains unresolved. Despite paying for three years of Office software, Team Knowhow couldn't assist me. My Office subscription has expired prematurely, as it was meant to last for three years from the purchase date. The limited staff availability has resulted in long waiting times and frustratingly repetitive hold music.

I am writing to raise concerns about the store's security. Today, as we waited for the store to open, a sales associate left the keys in the main doors unattended to go get coffee at Costa across the street. This was alarming, as anyone could have taken the keys while no other staff were visible. It was irresponsible of the staff member and the store manager given the security risks involved. It is concerning that the staff prioritized coffee over securing the store properly. If the keys had been taken, it would have required the store to replace the locks, creating further inconvenience. I observed the keys left unattended for a considerable time. I am reporting this incident to you, customer service, and will also inform the press. Thank you.

I am extremely frustrated with the delivery service of my electric cooker and washing machine. They were left in the hallway, not properly installed, and my friend had already paid for installation which hasn't been completed yet. Additionally, my old washing machine needs to be removed. This situation is unacceptable. Due to the prolonged wait times on the phone and lack of response, I am considering seeking a refund for the installation service. As a person with multiple sclerosis, this experience has been particularly challenging. I kindly request a prompt resolution to this matter. Thank you, Miss M. Jenkins.

Hello, I have been attempting to receive a refund since December. I contacted customer service on multiple occasions in December, January, February, and March. I purchased a TV at the Rochester store in November with the understanding that I would have two months of complimentary coverage, which I later canceled. However, I have been billed twice for £4.49 each and have not yet received a refund. Despite being assured that the refund was on its way, I have not received it. As someone who works in customer service, I find this way of handling customers very disappointing. While the amount in question may seem small, it is the principle of the matter and the time I have spent resolving this issue. Initially, I was informed that only one payment had been made, and the representative could not cancel the upcoming charge. I trust that you can offer a satisfactory explanation and expedite my refund promptly.

I placed an order this morning with reference CUR[redacted] and need to cancel it because my partner made the same order. I've been on hold with customer service for over 2 hours, which is frustrating. I understand there may be delays due to the current situation, but canceling should not take this long. I may have to disconnect soon, but I want to ensure the order is canceled to avoid any confusion. If the order is delivered, I will not accept it and will expect a full refund. I hope to receive the same level of customer service I provide in my job. Thank you.

I recently received a fridge freezer that I ordered online and paid for the service of having my old fridge recycled and the new one unpacked and installed. However, the delivery men left the new fridge freezer in its cardboard and polystyrene packaging due to coronavirus restrictions. I live alone and struggle to remove the polystyrene from underneath the base. I had a difficult time reaching out to customer service for help.

Dear Sir/Madam, I purchased a TP-Link AV600 Powerline Wi-Fi Kit from your online store on March 28, [redacted]. The product arrived at my address on April 4, [redacted]. However, I am disappointed to inform you that the product is defective. Despite the product connecting, there is no network. Even after following the troubleshooting steps on the TP-Link website, the issue persists. I have made multiple unsuccessful attempts to reach your customer service at the number [redacted]4. Below are my order details: Order Reference: CUR[redacted] Internal Order Reference: C[redacted]56 Please advise on the process for returning the faulty product for a replacement or refund.

Order NO. CUR[redacted] My order was delivered on the 14th of March [redacted]. I informed the delivery driver, Dexter, that I no longer required the washing machine. Dexter called to inform Helen, who mentioned it would take up to 28 days for the refund since the appliance was still on the lorry. As of now, I have not received any communication from Currys or the refund in question. Can you please confirm the timeline for crediting it to my account? Thank you, Sandra P.

Hello, I'm Stella Ughanze from Huddersfield, HD1 4QA, residing at 8 Saint James Road, Marsh. Last week, I ordered a blender which was delivered on Tuesday. Upon opening it, I noticed a small crack on the handle. I attempted to use it but it doesn't function properly. I am disappointed with this experience and would like to return it for a refund. I've been trying to contact them since Tuesday with no response via phone or email. You can reach me at [redacted]2. Thank you.

Subject: Urgent Order Cancellation Request for Order CUR[redacted] To whom it may concern at Currys Customer Service, I am writing to request the immediate cancellation of my order with the reference CSUP[redacted]CR and order number CUR[redacted]. I have been attempting to cancel the order but have encountered significant difficulties. Despite waiting for over 1 hour and 20 minutes on the phone, I have been unable to reach a customer service representative. Furthermore, I am unable to locate the order online. During the payment process for a fridge freezer, after inputting the one-time code, I encountered an error page prompting a reload. This process failed three times, leading me to believe the order was not completed. I subsequently made the purchase from another retailer, only to receive a confirmation email from Currys, causing great confusion. I urgently request confirmation of the order cancellation and the return of the £[redacted].50 charged erroneously. The lack of transparency in online processes and extensive wait times for customer service are deeply disappointing. Sincerely, M. Dulling

Hello, I purchased a total of 8 laptops from Currys to facilitate remote work for my NHS Keyworker staff. I bought 5 laptops in-store at the Bradford location with receipt number [redacted] dated 19/3/20, and I ordered 2 HP Pavilion Laptops online with order number CUR[redacted], and 1 HP Pavilion Laptop online with order number CUR[redacted]. Unfortunately, one of the laptops ordered online with CUR[redacted] has a faulty screen despite having volume. I called customer service on 15th April [redacted] and spoke with a gentleman after being on hold for 56 minutes, but the call got disconnected. When I called back and spoke to Adam, he mentioned transferring my call without putting me in a queue, but I ended up waiting for another 30 minutes without any resolution. I have been trying to reach out again but faced long waiting times without clear information on my queue status. Given the urgency for a replacement for a GP to work remotely, I request assistance promptly. A streamlined return process or a returns slip would have been helpful in this situation. Thank you, MOBILE [redacted]

I have been paying for AG support without consent for a while and I am frustrated. I have previously complained twice and requested the charges to cease, yet they persist monthly. These payments have been deducted without any explanation or benefit to me, leaving me confused about their purpose. I am disappointed by the time I have wasted on this issue. In my prior email, I detailed my dissatisfaction after unintentionally being charged for insurance when purchasing a computer at Currys PC World. I demand a refund of £[redacted].35 and the cessation of future charges. I provided details of the latest transaction on 28 Feb 20 and the initial transaction in [redacted], with statements available as evidence. The first payment was made on 02 December [redacted]. Please contact me via this email address. Regards, EJ Rendall

I would like to exchange the Sony 710N headset that I received on 20.04.20. I opened the package to access the instructions, as they were not available on the SonyManuals website, and realized it would not work with my TV due to a missing codec. After reviewing your website, I believe the Sennheiser PX550 II would meet my needs, although it would incur an additional charge of £90. The Sony headset is unused and repackaged. Could you arrange for the exchange process? Given the current lockdown situation, I am at home due to health reasons and have limited mobility. Smooth exchange and delivery arrangements would be appreciated.