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GetHuman3384731's Complaint issue with Currys from August 2019

Help with my Currys issue
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Before contacting them, items GetHuman3384731 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3384731's own words
I purchased a Kenwood fridge model number KTLD**X** on **********, I have no insurance on this.*It no longer works because the wire from the door that leads back into the fridge body has been squashed and cut with the continual use of the door*This apparently is a design fault and you can get a modified wire loom to prevent this from happening*Currys cannot help me and told me to go to Kenwood, Kenwood do not service this area, and advised me to go to a local electrician and told me to have a nice day. Well that is certainly helpful isn't it. All my electrical appliance's are from currys, but I have never had any reason to complain before the trouble is I just don't know if I have been lucky or this is a one off.*Meanwhile I have an expensive fridge that is not working*I would just like a reasonable repair to my product

GetHuman3384731 did not yet indicate what Currys should do to make this right.

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Currys

Complaint issue
Reported by GetHuman3384731
Aug 7th, 2019 - a year ago
Not resolved
Seen by 30 customers so far
Similar issue to 1837 others
0 customers following this

Timeline

GetHuman3384731 started working on this issue
Aug 7th, 2019 2:32pm
GetHuman3384731 indicated the issue is not fixed yet.
Aug 7th, 2019 7:28pm
GetHuman3384731 indicated the issue is not fixed yet.
Aug 8th, 2019 3:16pm
GetHuman3384731 indicated the issue is not fixed yet.
Aug 8th, 2019 3:18pm
GetHuman3384731 indicated the issue is not fixed yet.
Aug 8th, 2019 3:21pm

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