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The issue in GetHuman1638282's own words
Hi, we ordered *x Gold Membership Xbox Live Cards @ £**.** each, which should have been delivered today. I received a text at **.** to say they had been delivered, but when I got home with my children, they were nowhere to be found. Other items had been delivered by Royal Mail though, so I checked with our neighbours and at a similar address (we are at ** Orchid Drive, Keynsham, but sometimes our post goes to ** The Mead), but nobody has them. I have had to reorder from elsewhere, as need them ASAP, so need a full refund for all * live cards. I can’t afford them otherwise. Many thanks, Dr Emma Chapman
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