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The issue in GetHuman-swshah's own words
The lady (very friendly)who took me to another staff member to finalise the collection of my reserved laptop, that staff member was very cold, no greetings, forced to sell me the care plan which I wasn’t intending to buy. Expressed myself that I didn’t want to go for care plan but he was still forcing. I was so frustrated that I just got the laptop which was in a box without even noticing that the packing seal was broken. Got home and found out about the seal, opened the box hoping that the laptop would be ok. To my surprise, I found that the laptop was locked and I couldn’t even find any login details which I hoped that I’d be able to trace from the booklets.*Would definitely return and get my money back... terrible customer service except from the lady (looked Asian).
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