Currys Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Currys customer service, archive #2. It includes a selection of 20 issue(s) reported November 8, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I purchased two ink packs for £75 each with a slight discount for buying two. The first pack worked fine, but the black ink in the second pack was defective. After multiple attempts to get a working replacement, I faced challenges exchanging it due to wrong numbers on the packaging. The staff had difficulty processing the exchange, and a manager rudely refused to help, implying it was my fault for not checking the numbers. This treatment left me feeling humiliated and upset. Despite previously buying several items from the store with satisfactory experiences, this incident has made me reconsider future purchases. The lack of empathy and professionalism displayed by the staff, particularly the unkind manager, has left me dissatisfied with the overall customer service. My interaction with the store during this ink cartridge issue was disappointing, especially compared to previous positive encounters.
Reported by GetHuman-galight on Donnerstag, 8. November 2018 21:24
I purchased a dishwasher online, which was delivered on the 8th of November. However, the dishwasher does not work properly. When I start a cycle, there are flashing lights indicating a fault. I contacted the repair center and was informed it would take 2 days for a repair company to come out. Alternatively, I was told I could exchange it in-store for a new one, but I would have to collect it myself. Having to handle all the arrangements for this exchange is frustrating. I expected the product to work before encountering any issues. This experience with Curry has left me very disappointed.
Reported by GetHuman-shaunrig on Dienstag, 13. November 2018 09:01
I bought a repair service for my fridge freezer through Currys/Team Know How. The engineer was helpful in fixing the icing up issue but unfortunately, a lower drawer got broken in the process. The engineer mentioned I should call back to discuss getting a new drawer. I tried calling for 35 minutes and got no answer after being transferred to the Diagnostics team. This is frustrating. The receipt from Currys was emailed with reference number [redacted] on 07/11/18 for £[redacted].00. The operator was Caroline, and the Team Know How job number was [redacted]. My name is Michael Atkinson, and the engineer was Ronnier who came to 18 Lenamore Drive, BT370PQ on Tues 13th November at 10:00. Can someone assist with following up as I want to avoid another long hold on the phone? Thanks, Michael.
Reported by GetHuman1557130 on Mittwoch, 14. November 2018 12:11
I recently bought the KITCHENAID stand mixer during a Black Friday sale on the Currys website. After doing some research and reading reviews, I noticed conflicting information about the included accessories. I am specifically curious about whether it comes with the pour guard, as shown in Currys' product photos but not mentioned in the specifications. Upon checking the KITCHENAID official website, I found that a similar product typically comes with more attachments than what Currys lists. I'd appreciate any clarification on this matter.
Reported by GetHuman1563552 on Donnerstag, 15. November 2018 11:31
I am submitting a complaint about the service I received from the team sent to fix my kitchen cabinets. The first team removed the doors but did not return to complete the job, leaving me without doors. When I reached out, I was informed that the appointment was rescheduled for Friday, November 16, [redacted]. The second team spent more time complaining about their colleagues than fixing the issue. They asked inappropriate questions about the previous engineers. I demanded they fix the mess left and send someone to complete the work promptly. The service provided was unacceptable, and I expect Curry's to address the situation by fixing the underlight cupboard and the kitchen doors. I plan to report this to trading standards and seek compensation for the distress caused by the team's actions.
Reported by GetHuman1570336 on Freitag, 16. November 2018 11:38
I purchased a Flavel cooker from Currys, which included delivery and recycling for £35. The delivery driver refused to unpack the cooker or take the packaging, claiming the service doesn't apply to cookers even though it was not specified anywhere. Now I am stuck with a lot of packaging, including polystyrene, that my regular waste collection won't take. I am requesting a refund for the service I did not receive as promised.
Reported by GetHuman1570385 on Freitag, 16. November 2018 11:56
Hello, I purchased a 4K Samsung TV on 11/11/[redacted] with receipt number [redacted] from branch [redacted]. I'm having issues connecting my Media Player External Hard Drive to watch movies. After speaking with technical support at 01-[redacted], I was informed that the TV might not support my movie files due to its 4K resolution. This is frustrating since I've successfully connected and watched from my hard drive on 10 different TVs previously. I expected this new TV to be compatible with all formats. Disappointed, I'd like to return the TV for a refund. Could you please provide me with the return address? I've reached out to customer services via email ([redacted] and [redacted]) but have not received a response yet. This situation has left me feeling let down by the customer service. Thank you. Attached are the receipts.
Reported by GetHuman-dddsova on Freitag, 16. November 2018 15:45
Dear Sir/Madam, I am reaching out regarding a recent data recovery service provided by your company and the KnowHow team at Curry’s in Stevenage. I experienced a hard drive failure and chose to use your services because of Curry’s reputation for home appliances and technology, affordability, and reliability. The hard drive was sent to you in September, returned without notification, and deemed unsuccessful when picked up at the store. We were not informed of the option for a more thorough recovery service until paying the difference upon returning to the store. Upon retrieving the hard drive on October 10th, we were initially told the recovery was successful, expecting a minimum 70% retrieval rate. Disappointingly, only a fraction of the data was recovered, notably missing all RAW image files from [redacted] and phone backups. After voicing our concerns about the incomplete recovery and unclear communication, the hard drive was sent for another attempt. However, despite multiple promises of delivery updates, we are still awaiting news on its status. I am disheartened by the lack of transparency, delays, and incomplete recovery despite the premium paid for the service. Please provide urgent clarification on the current status of our hard drives and the retrieved data. Sincerely, E. Lucas
Reported by GetHuman1586191 on Montag, 19. November 2018 11:22
Good afternoon, On the 22nd of October, I purchased three large items from your White City store. They were delivered on the 28th of October without any mention of installation. After several attempts to contact the store manager, I was fortunate to connect with Amber Mills from Team Knowhow who assisted me. However, when the store manager eventually called, he seemed uninterested and unaware of my concerns. I still have not received the missing grill pan. Subsequently, on the 12th of November, I contacted Team Knowhow again about a faulty HAIER fridge freezer. Despite multiple calls, I am still waiting for the store manager to address the issue. If I do not receive a response within the next 24 hours, I will return the freezer for a refund. I have been a loyal customer, but this experience has left me disappointed. I look forward to a prompt resolution. Thank you, CW
Reported by GetHuman1600818 on Mittwoch, 21. November 2018 15:21
I ordered a Kenwood American Style Fridge and Freezer - KSBSDB17 for £[redacted] on November 21, [redacted]. Recently, I discovered the same product on Safeerappliances.co.uk for £[redacted]. Despite my request, the customer service team declined to match the price due to the retailer not being on their list. Since the price difference cannot be refunded, I have decided to return the product and make the purchase from the retailer offering the better price.
Reported by GetHuman1606132 on Donnerstag, 22. November 2018 14:19
I am looking to buy a Dyson Cyclone V10 Absolute Cordless Vacuum Cleaner as a house-warming gift for my son and daughter-in-law. Due to a recent accident, I'm unable to visit stores to make the purchase, so I am considering buying it online. However, I couldn't find the specific model I want on your website. The one I am interested in is the Dyson Cyclone V10 Absolute Cordless Vacuum Cleaner in Gold, priced at £[redacted].99. Please confirm if you have this model available for purchase online.
Reported by GetHuman1607520 on Donnerstag, 22. November 2018 21:23
Good evening, I, J. Park, am writing for my husband, L. Wallace. Order reference number: [redacted] We purchased the BOSCH Series 4 SMS46IW04G Full-size Dishwasher - White with installation service on November 18th. The delivery was scheduled for today. As both of us work full time, I had to take a day off for this delivery. Despite waiting all day, the product did not arrive. This morning, on November 22nd, we received a message stating the delivery would be between 16:10-20:10. If we had been informed earlier, I wouldn't have taken the day off unnecessarily. What's worse, there was no communication about the delay. We have yet to receive any updates. If we had been informed earlier, I could have worked until 4 o’clock and avoided taking time off and wasting a day's pay. I am extremely disappointed with the poor communication from Currys. It's frustrating to wait all day for a delivery that never arrives. I discovered on the website a message that delivery was attempted, which is untrue as I was home all day. If there was an issue, why wasn't I informed? I have had no contact from Currys via messages, calls, or emails explaining the situation. This lack of information is unacceptable. I am at home on my annual leave, waiting. No communication, no updates, just waiting. Please address this issue promptly and provide a new delivery date. I've lost a day's pay and valuable time due to this inconvenience. Thank you.
Reported by GetHuman1607563 on Donnerstag, 22. November 2018 21:40
I ordered a Fitbit 2 and an Echo Dot on November 8th. When I picked up the parcel with my name on it, I found a wireless router and charger inside, labeled with someone else's name. I contacted Currys immediately and they explained my items were out of stock. They promised a refund and arranged for DPD to pick up the package on November 14th (collected on the 15th and received by Currys on the 16th). Despite multiple follow-up calls, I haven't received the refund or the promised gesture of goodwill. A customer service advisor admitted the mistakes but said the refund won't be processed until next week, leaving me out of pocket for 15 days. This delay is financially challenging for me, especially during this costly time of year. I request urgent attention to this matter and prompt resolution of the refund. If the issue isn't addressed satisfactorily by the end of today, I will escalate my concerns to your managing director and UK chief executive officer. Thank you. - R.B. 8 Maple Avenue, Maltby, Rotherham, S66 8AY
Reported by GetHuman1610534 on Freitag, 23. November 2018 15:58
The lady who accompanied me to another staff member for collecting my reserved laptop was very friendly. Unfortunately, the staff member I dealt with was quite cold, did not greet me, and pressured me to buy a care plan which I had not planned on purchasing. Even after expressing my disinterest, he continued to push the sale. Feeling frustrated, I left with the laptop only to realize later at home that the packing seal was broken. Upon opening the box, I discovered the laptop was locked, and I couldn't locate any login information in the included booklets. I intend to return the laptop and request a refund due to the poor customer service I received, aside from the friendly lady who assisted me.
Reported by GetHuman-swshah on Freitag, 23. November 2018 21:43
I was interested in purchasing the Alexa Dot and B22 starter kit. The total cost for the kit is £[redacted].99, while buying the items separately amounts to £92.95. However, as some items were not available in-store, I had to place an order. Despite the store's attempts to deliver it to my workplace for 20 minutes, they eventually had to send it to the store for pickup, which is inconvenient. The £77.04 markup on the sets doesn't seem justified given the additional hassle. Moreover, my receipt lacks tracking information, leaving me unsure about the delivery date, except for the assurance from the sales assistant that it will arrive next week. I'm seeking confirmation that all the ordered items will indeed be available in-store next week. My reference number is [redacted].
Reported by GetHuman1615523 on Samstag, 24. November 2018 09:08
We purchased a TV from Currys in Llanelli, located at 16 Heol Ffynnon, with order number [redacted]. The TV was delivered on 22/11/18, and we paid £20 for delivery to expedite the process and £[redacted] for installation. However, during installation, the workers realized they needed spacers but didn't have any, leaving the TV mounted unsafely on our wall. They instructed us to get spacers from Currys and left the unsafe setup until 26/11/18 between 9am and 2pm. We are still waiting for the issue to be resolved. The spacers were actually included in the bag they gave us with the remote control. This situation violates health and safety regulations, and we are seeking compensation for the delayed and unsafe installation process. Sincerely, Mr and Mrs Edwards.
Reported by GetHuman1628723 on Montag, 26. November 2018 17:26
I had a disappointing experience with Currys/PC World when the wrong TV was delivered on November 26, [redacted]. Despite being promised a delivery between 2:10 PM and 6:10 PM, the TV did not arrive. After contacting them, they said it would arrive in the next 1.5 hours. Eventually, I was informed they couldn't deliver. After I complained, they called me to say they could deliver, but when the Knowhow team arrived, they brought the wrong model. The model delivered was cheaper, of lower quality, and did not include the promised 5-year guarantee. Additionally, the delivery team left customer details with me, which violates the [redacted] Data Protection Act. I called to arrange for a new TV, but having to wait another day is highly inconvenient. I hope someone addresses my concerns. My order reference is [redacted].
Reported by GetHuman-telndel on Dienstag, 27. November 2018 10:03
I bought a double oven online from Currys on Thursday, November 29th. I applied the BIG40 discount during checkout, but it wasn't applied to my final purchase. The order number is CUR[redacted]. Initially, I tried to pay with my VISA debit card, which accepted the discount, but the transaction failed due to issues with Verified by Visa. I then tried again with my credit card, and this time the payment was successful, but the BIG40 discount was not applied. Can someone explain why this occurred?
Reported by GetHuman1659890 on Freitag, 30. November 2018 13:45
I filed a complaint with Davin in the Team Know How customer service, case number CC[redacted]. I ordered a cooker and a cooker hood on November 12. When only the hood arrived, despite being charged for both items, I contacted Team Know How. Initially, they claimed the cooker was never ordered, but later admitted they had evidence of the order. After numerous frustrating conversations, where I was even lied to, they finally arranged for the cooker to be sent. Today, November 28, the damaged cooker arrived, which was noted by the courier. Frustrated by the lies and rudeness of the staff, I am currently trying to reach Team Know How by phone after the last call ended abruptly. I urge them to contact me promptly before I escalate this matter further.
Reported by GetHuman-yvonneno on Freitag, 30. November 2018 17:18
I visited the Hamilton store on November 23 during the Black Friday deal to buy an iPad 128GB in Space Grey. I was promised it would be in the store the next day! I have been to the store three times now, and it is still not delivered! Today, I went there seeking answers, only to be told that my parcel was lost in transit!!! I am furious with their poor and unhelpful customer service! They say I cannot get a refund until they resolve my lost parcel! I could have shopped at Argos or Apple as they were also offering deals at that time! I need this gift for my husband next week! Under consumer law, if I request a refund, the company cannot withhold my money!!!! I suggested that the Hamilton branch provide me with one that they have in stock in-store, but they refused! This situation is absurd, and I will contact the Citizens Advice Bureau if I do not receive a prompt resolution!!!!
Reported by GetHuman1667184 on Samstag, 1. Dezember 2018 13:16

Help me with my Currys issue

Currys

Find a list of many popular Currys questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Can I track my order?What payment methods do you accept?Can I cancel my order?Do you offer installation services?What is the price match guarantee?Currys Customer Service FAQAsk a Question
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!