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The issue in GetHuman-reidrose's own words
I bought an HP Office Jet Pro **** from Curry’s Forestside Store, Belfast BT* on ** September ****. I ordered it online on Sunday *th and picked it up Monday **th September**Product Code **** *******Reservation No ****f*x**The product was advertised with a ‘*-year guarantee included ‘– I took a screenshot at the time of ordered and this confirms **When I unpacked the printer there was no information on how to register my free * year guarantee which came with the product provided by HP. For avoidance of doubt I didn’t buy this * year guarantee from Curry’s.*I assumed then that my receipt would be proof of the guarantee but on reflection I thought I better check this out when I returned from holiday.**I rang your help desk yesterday at **.** and spoke to Mohammed. I explained the situation to Mohammed and he said he would have to pass me on to another colleague to do the registration. I waited ** mins and was eventually connected to Tina. Tina told me she could only register warranties purchased from Curry’s and that I would have to contact HP directly. I asked her for a telephone number for HP and she gave me the number **** *** ****. I thanked Tina for her help and then phoned the number she gave me which was unobtainable.**What a waste of my time. I simply want confirmation that my receipt confirms the * year HP guarantee or for Curry’s to advise me properly how I can register.**Before this issue I had ordered a Bosch Fridge on ** September and there was a whole rigmarole with that about delivery. I am very very disappointed by Curry’s service in respect of both the Printer and the Fridge – very very poor service indeed
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