Curb taxi app. I signed up, got a ride, driver shows me he got paid. Later I got a text...

GetHuman-dsvinogr's customer service issue with Curb from August 2018

Help with my Curb issue
The issue in GetHuman-dsvinogr's own words
Log in and figure out why my credit card didn’t work. ... Curb taxi app. I signed up, got a ride, driver shows me he got paid. Later I got a text that the credit card didn’t go through. I tried to go into the account to see what the problem was. I am closed out and can’t log in. *My credt card company says they approved the payment. !!*I’ve written Curb customer service several times to figure this out and regain my account, but no answer from them. *** if you can help. Denise Vinograde
There’s no apparent way to fix this.
Let me login. Also, my credit card people say they approved payment. Did Curb get it or not?
New customer!
FAQ pages. Texting, emailing customer service.
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How GetHuman-dsvinogr fixed the problem
It took them several days to reactivate the account. They never did correct the payment problem. I just changed the payment method. Not the best cust service that’s fir sure
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Curb

Curb taxi app
Customer service issue
Reported by GetHuman-dsvinogr
Aug 13th, 2018 - a yr ago
I have an issue with Curb too
Fixed
GetHuman-dsvinogr shared how to fix
Seen by 24 customers so far
Similar issue to 10 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-dsvinogr started working on this issue
Aug 13th, 2018 1:44pm
GetHuman-dsvinogr indicated the issue is not fixed yet.
Aug 13th, 2018 3:05pm
GetHuman-dsvinogr indicated the issue is not fixed yet.
Aug 13th, 2018 3:05pm
GetHuman-dsvinogr indicated the issue is not fixed yet.
Aug 13th, 2018 3:47pm
GetHuman-dsvinogr indicated the issue is not fixed yet.
Aug 13th, 2018 6:02pm
GetHuman-dsvinogr indicated the issue is not fixed yet.
Aug 13th, 2018 6:33pm
GetHuman-dsvinogr indicated the issue is not fixed yet.
Aug 13th, 2018 6:33pm
GetHuman-dsvinogr indicated the issue is not fixed yet.
Aug 13th, 2018 6:40pm
GetHuman-dsvinogr indicated the issue is not fixed yet.
Aug 13th, 2018 6:44pm
GetHuman-dsvinogr indicated the issue is not fixed yet.
Aug 13th, 2018 6:58pm
GetHuman-dsvinogr confirmed the issue is fixed. Hooray!
Aug 14th, 2018 2:53pm
GetHuman-dsvinogr confirmed the issue is fixed. Hooray!
Aug 16th, 2018 4:09pm