I called customer service on January *th regarding a defective ss** coffee maker. I hav...
GetHuman4218415's Returns issue with Cuisinart from January 2020
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The issue in GetHuman4218415's own words
I called customer service on January *th regarding a defective ss** coffee maker. I have a service number of ***-***-****. The representative said it would be no charge as I live in California for the return and complete replacement of the coffee maker. I do not have a printer to print a shipping label I cannot drive to UPS to take the package to have it mailed to you. She said no problem I'll have UPS pick it up. I get an email today and as I'm filling it out it asks for payment information. She gave me no information regarding your account number or ZIP code or where in heck this package is going. Either she did it wrong or neglected to give me the appropriate information so I can get the defective product back to you so that I can finally get a new product. In the meantime we don't have coffee. The whole point of having UPS pick it up with so that it would be quicker than mailing a label to me which would have taken * to ** days. So far I've been on hold for *** hour waiting for customer service to get this rectified
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