Cuisinart did not respond to my email inquiry. It has been seven days so far...

GetHuman-wizbiss's customer service issue with Cuisinart from October 2019

Help with my Cuisinart issue
The issue in GetHuman-wizbiss's own words
locate a replacement part ... I need a replacement FOOD PROCESSOR SMALL PUSHER. I have a DFP-** TX (Type **) that is about ** years old. There is another number imprinted on the lid of the workbowl: DLC-***BGTX if that is relevant. The serial number is not readable, but I have a picture. I am not sure which replacement part to order. Please advise via email.
I think they refused to answer my question because they want me to buy a whole new machine instead of just the replacement part.
I am no longer Cuisinart customer, and will not recommend Cuisinart to my friends, but I'm sure they don't care.
My food processor is ** years old and still going. However, since this dismal treatment by Cuisinart customer "service" my next Food Processor will be from a different manufacturer.
Unable to use the Get Human robot to get an actual human at Cuisinart, so I used the email form on the Cuisinart website. One week later I have still not had a response. Meh...I found the right part on Amazon and when the machine eventually dies...I'll buy a Breville.
How GetHuman-wizbiss fixed the problem
I found the part on Amazon and was able to determine that it was correct based on the dimensions given. Cuisinart customer service has not yet responded to my inquiry.
Do you have a customer issue as well?
We can help you get Cuisinart's attention and get better help faster. Tap below to get started.
Having Cuisinart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Cuisinart

customer service
Customer service issue
Reported by GetHuman-wizbiss
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman-wizbiss shared how to fix
Seen by 16 customers so far
Similar issue to 699 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman-wizbiss started working on this issue
Oct 18th, 2019 8:50pm
GetHuman-wizbiss confirmed the issue is fixed. Hooray!
Oct 19th, 2019 6:31pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies