I have a ** Cup coffee maker with burr grinder purchased at Sur La Table December...

GetHuman-rfrasco's customer service issue with Cuisinart from January 2019

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Help with my Cuisinart issue
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The issue in GetHuman-rfrasco's own words
I have a ** Cup coffee maker with burr grinder purchased at Sur La Table December *, ****. From the first poured cup of coffee, the carafe does not pour a smooth, steady stream. It causes a lot of splatters. When uprighting the carafe after pouring, there are drops of coffee sliding down the side of the carafe. As I said, this issue has been going on since we first began using this coffee maker. I called Cuisinart today and was informed a new carafe could be sent to me for $** shipping*handling charge, plus I would have to return the defective carafe to Cuisinart at my own expense. The I've had the coffee maker less than * weeks. That is outrageous!
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Customer service issue
Reported by GetHuman-rfrasco
Jan 16th, 2019 - 9 mons ago
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Jan 16th 2:03am