I purchased your new combination coffee maker - drip and kCup in one a few months ago a...

GetHuman-tojan's customer service issue with Cuisinart from November 2018

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Help with my Cuisinart issue
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The issue in GetHuman-tojan's own words
I purchased your new combination coffee maker - drip and kCup in one a few months ago and have experienced on more than one occasion that the top puncture on the kCup makes a hole so large that the grounds shoot out al over coffee pot as well as counter. Is this a design flaw? If so what are my options short of exchanging it or returning it as I am basically very happy with the machine. Has it been altered in design to address this?
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Cuisinart

Customer service issue
Reported by GetHuman-tojan
Nov 15th, 2018 - 3 mons ago
I have an issue with Cuisinart too
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Seen by 1 customer so far
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Timeline
GetHuman-tojan started working on this issue
Nov 15th, 2018 3:57pm