I purchased a large slow cooker awhile back at Williams & Sonoma. It is probably * year...

GetHuman4078882's Returns issue with Cuisinart.com from December 2019

Help with my Cuisinart.com issue
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The issue in GetHuman4078882's own words
I purchased a large slow cooker awhile back at Williams & Sonoma. It is probably * years old. I have the receipt somewhere. I would like to know if I will need it to get a replacement insert? The insert was the interesting factor to me justifying the cost at Christmas for myself. I was very excited about the searing ability on the stovetop and insertion into the unit for slow cooking. There are only a few dishes that I make require an oversized unit. I honestly used this machine about * dozen times before the coating on the interior of the insert appeared to be bubbling. I’m sure you have heard this before and that there is a plan for the correction and exchange of the insert to customers. I would like to know what I should do to get this replacement sent to me.

GetHuman4078882 did not yet indicate what Cuisinart.com should do to make this right.

How GetHuman4078882 fixed the problem
By finding my mistake it was all-clad.
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Cuisinart.com

Returns issue
Reported by GetHuman4078882
Dec 11th, 2019 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 106 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4078882 started working on this issue
Dec 11th, 2019 4:38pm
GetHuman4078882 confirmed the issue is fixed. Hooray!
Dec 11th, 2019 4:46pm