I joined your gym*Last Monday for $*. My daughter then tried to join * mins after me a...

GetHuman-rawdoree's Complaint issue with Crunch Gym from September 2020

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The issue in GetHuman-rawdoree's own words
I joined your gym*Last Monday for $*. My daughter then tried to join * mins after me and they said computers wouldn’t let them so they charged her full price $**.** but gave her a free appointment with personal trainer. The next day after her personal trainer appointment they charged her $** of which there was to be no charge. She asked for a credit and they told her * weeks for credit. *Today I see an ad for $* sign up so I call and sign up my husband and they tell me they won’t honor the $* if I do t give them my bank account routing info. I don’t have that kind of account so I say no you can have my credit card. That is exactly what they did for my sign up by using just my credit card but refuse to do the same with my husband account. **Your policies are all o we they place. No consistency and lack of professionalism. I’m very dissatisfied with how unprofessional Angie was at your Trinity store. You need to provide better training. I have not only signed up * family members but two of us also bought * months of personal training spending. So you basically just made a $**** dollar sale with me and you refuse to honor you $* start up special and credit my daughters account immediately. **Would love to hear from you.

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Crunch Gym

Complaint issue
Reported by GetHuman-rawdoree
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 507 others
0 customers following this

Timeline

GetHuman-rawdoree started working on this issue
Sep 27th, 2020 10:56pm