The Carrollwood location in Tampa failed miserably to properly notify its members of wh...

GetHuman5305503's Complaint issue with Crunch Gym from September 2020

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The issue in GetHuman5305503's own words
The Carrollwood location in Tampa failed miserably to properly notify its members of what I was informed upon arriving at ( * am ) ( *-** ) of a last minute renovation to which pretty much had half the entire gym closed off. There was no way of improvising for the type of work out that was scheduled due to this. **To make matters worse, this was Not nor should it have been an opportunity to try and upsell a member on a membership to which they can visit any crunch clubs!' **This inconvenience was compounded by the fact that I have tried to tolerate the fact that this location is Not as clean as it should be, where masks of all sorts can be found discarded for days in same locations. Not having enough staff members should Not be an excuse for this to be transpiring during these trying times where we have been embraced by a relentless pandemic.**For me this is most certainly Not how a business should run. You guys have every possible way of communicating with its members but again, ( failed miserably ) in doing so!**The right thing should have been for you guys to have partnered with your sister locations to assist with the inconvenienced members!' An empty apology does nothing for my incovinience to which is what I'm Not paying for!' **Words without actions, are just mere words with No weight!'

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Crunch Gym

Complaint issue
Reported by GetHuman5305503
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 516 others
0 customers following this

Timeline

GetHuman5305503 started working on this issue
Sep 27th, 2020 1:49pm

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