I had a membership with the crunch gym in murrieta CA, I put my membership on hold due...

GetHuman3856151's Overcharge/Strange charge issue with Crunch Gym from October 2019

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Account holder name, Membership number, Email address on the account, and Billing address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman3856151's own words
I had a membership with the crunch gym in murrieta CA, I put my membership on hold due to deployment. While I was on deployment they cancelled my membership for no reason. When I got back I called them so that they could re activate my membership because I came back state side. The manager told me that they cancelled it during the * months I was gone and she asked if I wanted to sign up again and I said no because I would have to pay the sign up fee. After we hung up, I got a notification from chase saying that crunch charged my debit card $**. I’ve been in contact with crunch multiple times about giving me my money back. I’ve emailed you guys a few times, and nothing has happened. I’m trying to be nice about this and be patient, but this has been going on since April. I need my money back or else I am going to call chase and say that it’s fraud and open up an investigation.

GetHuman3856151 did not yet indicate what Crunch Gym should do to make this right.

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Crunch Gym

Overcharge/Strange charge issue
Reported by GetHuman3856151
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 748 others
0 customers following this

Timeline

GetHuman3856151 started working on this issue
Oct 30th, 2019 8:00pm
GetHuman3856151 indicated the issue is not fixed yet.
Oct 31st, 2019 12:17am