October ** I called the Bradenton Florida crunch fitness the one I joined at.I question...

GetHuman-rsweathe's Complaint issue with Crunch Gym from October 2019

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The issue in GetHuman-rsweathe's own words
October ** I called the Bradenton Florida crunch fitness the one I joined at.I questioned the customer service associate who answered the phone about my membership.My questions were specific about canceling my member ship.He told me to come by anytime and just sign a form for the termination of membership.Today I was able to stop in and to complete this action.To my surprise the customer service associate told me that I have to pay for the October payment and the **$ maintence fee.This totally crazy.She informed me that the cancellation needs to be ** before due date and need to also pay the maintence fee.The whole reason I called was to make sure there was not any unexpected fee's.I have a hard time with this type of customer service.I can possibly see the the October monthly membership fee,but the **$ maintence is absurd..Ross Weatherly.My key tag no. is wbr******. I also asked to speak with the store manager about this issue,but I was informed he was in a meeting and could not be brothered.But he was clearly not in a meeting he was sitting up front talking to his friend.He was at the customer service desk when I came in and heard me speaking to customer service associate and clearly did not want to be a part of the conversation.Very disappointed in the whole process.Again my name is Ross Weatherly card no. wbr******.

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Crunch Gym

Complaint issue
Reported by GetHuman-rsweathe
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 732 others
0 customers following this
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Account holder name
Membership number
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Billing address

Timeline

GetHuman-rsweathe started working on this issue
Oct 18th, 2019 10:27pm

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