“I am emailing with a HUGE complaint. I emailed you guys on August **,**** about cancel...

GetHuman3789504's Complaint issue with Crunch Gym from October 2019

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Account holder name, Membership number, Email address on the account, and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3789504's own words
“I am emailing with a HUGE complaint. I emailed you guys on August **,**** about cancelling my membership. I received an email back that same day at **:** PM. I waited and waited for an email and never heard anything. So I assumed that you guys just cancelled it for me. I did this A MONTH AGO knowing that I would not have enough money in my account at this time to pay the membership fee. So to look on my account and see it overdrawn and in a negative balance, you can imagine my shock and anger. I am requesting that my membership get cancelled ASAP, and I would also like a refund for the membership charge ($**.**) AND the overdraft fee my bank charged my account when you guys charged me for my membership that I tried to cancel A MONTH AGO ($**.**). Thank you very much and I look forward to hearing from you soon. Caroline Casey” This was the email I sent A MONTH AGO and yet I am still a member and being charged fees. I received a response to that email saying that you guys would be in contact with me in **-** hours!!! Now my account has been charged again on ***** $**.** and on ***** I got ANOTHER overdraft fee for $**.**. I am now demanding a refund and to have my membership cancelled. This is the worst customer service I have EVER dealt with!!! I expect to be FULLY REFUNDED in the amount of $***.** for BOTH charges and BOTH overdraft fees. This is absolutely ridiculous. I also expect to have my membership CANCELLED. **Thank you very much**Caroline Casey

GetHuman3789504 did not yet indicate what Crunch Gym should do to make this right.

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Crunch Gym

Complaint issue
Reported by GetHuman3789504
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 731 others
0 customers following this

Timeline

GetHuman3789504 started working on this issue
Oct 18th, 2019 5:29pm

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