I’m contacting you about the Crunch location in Mt. Prospect IL. I’ve been a member fo...

GetHuman1538438's customer service issue with Crunch Gym from November 2018

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The issue in GetHuman1538438's own words
I’m contacting you about the Crunch location in Mt. Prospect IL. I’ve been a member for about * yrs now and in general am pretty pleased with it. The facility is usually pretty clean although the ladies locker room could be cleaner. The trainers and fitness instructors are very nice and friendly. I like that classes are included in my membership. However I do have a couple of concerns* complaints. For one thing the Front Desk staff is not very friendly or outgoing. They seem to greet their clique and favorites but I rarely get a hello or friendly greeting. Usually I am just ignored and they are either socializing with their favorites or are looking down in their phones. The other thing that really bothers me is the music they play. It is always some kind of rap or hip hop. I’ve asked repeatedly if they could play regular rock or classic rock and I always get some kind of excuse-we can’t change the music, it’s already on shuffle, I’ll change it for you (but they never change it), just ask and we’ll change it (but again it never gets changed). I’ve asked if they can throw some regular rock music into the mix but it never happens. The clientele at this facility is pretty diverse - old, young, black , white, Hispanic, Asian, men, women. Not everyone is ** years old and not everyone enjoys the music they play there. Seems like it would be an easy solution to throw in some other kind of music like rock, alternative rock, classic rock, etc., into the mix. The music I’ve heard has profanity and violence in it, has no beat and is not pleasant to work out to. I emailed the facility with my concerns and requests and got a form email back saying Thank you for contacting Crunch. Someone will get back to you soon but no one has contacted me. I would appreciate your comments about my concerns regarding the attitude of the Front Desk and the selection of music they play. I hope to hear back from you soon. Thank you.

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Crunch Gym

Customer service issue
Reported by GetHuman1538438
Nov 11th, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 219 others
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GetHuman1538438 started working on this issue
Nov 11th, 2018 1:52am