Hi, *My name is Silen stephen and I am very disappointed with the service I received at...

GetHuman-silenst's customer service issue with Crunch Gym from September 2018

145 similar
0 following
Help with my Crunch Gym issue
First: share to improve GetHuman-silenst's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-silenst's next move: call Crunch Gym.
The best way to get your problem resolved is to tap the button below to start calling Crunch Gym. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-silenst's own words
Hi, *My name is Silen stephen and I am very disappointed with the service I received at the cruch fitness gym located in Stratford,ON, Canada. I had a problem with my billing and the staff at gym couldnot resolve this issue.**In the month of june, i closed my credit card linked with my gym account. On june ** i paid an NSF fee and I updated my new credit card detail with the gym. After that, in months of July and August my payments were not being directly charged from the bank. I had to manually pay this by swiping my card at the gum. The staff at gym said that it was an error in their system so there is no NSF fee. Now in September they are asking me $** including * NSF fees. After details inspection i found that the staff on duty in ** june didnot update my new card and that gym had been trying to get payments from my closed card. **I talked to Asst. Manager at branch, and she says they have no proof that i updated my new credit card information. How am I supposed to provide proof of updating my information at the gym?! Staff on duty clearly didn’t do their job or am i insane enough to pay an NSF fee because of my closed credit card and not update the new card just to enjoy paying the NSF fee in the comming next months!? **I am not willing to pay the NSF fee for a fault of your staff not updating my credit card. I also want to know why the gym ischarging me * months of NSF while nothing was told to me when i manually paid my fee in August.
GetHuman-silenst did not yet indicate what Crunch Gym should do to make this right.
I have an issue with Crunch Gym too
How GetHuman-silenst fixed the problem
We are waiting for GetHuman-silenst to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Crunch Gym's attention and get better help faster. Tap below to get started.
Having Crunch Gym issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Crunch Gym email you?
This email address isn't valid
Follow this issue
See how GetHuman-silenst fixes it.
This email address isn't valid

Crunch Gym

Customer service issue
Reported by GetHuman-silenst
Sep 18th, 2018 - 6 mons ago
I have an issue with Crunch Gym too
Not resolved
Seen by 3 customers so far
Similar issue to 145 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Membership number
Email address on the account
Billing address
GetHuman-silenst started working on this issue
Sep 18th, 2018 10:27pm