Misled information towards my membership. I was charged full price for months I had fro...
GetHuman-grotttta's customer service issue with Crunch Gym from July 2018
Help with my Crunch Gym issue
GetHuman-grotttta's next move: talk to Crunch Gym again when they open.
Crunch Gym's call center is closed now. We will send GetHuman-grotttta a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-grotttta's own words
Misled information towards my membership. I was charged full price for months I had frozen and was out of town for. Mocked and laughed at on the phone by the franchise owner when I tried explaining myself. I had no intention of NOT paying, but no one could explain to me why my account wasn’t frozen like I had asked. When I came in to try to resolve things in person, I instead was misled into paying in full. Upon receiving my emailed receipt, I realized the woman who helped me was infact the franchise owner who was so rude to me and she pretended to not know me. Want to make this right, I have never been treated so poorly. To avoid confrontation, after the horrible phone call I tried to cancel and resolve matters at another location. They explained I’d have to go to the gym I signed up for to cancel, but were appalled, They gave me two free ** day gift cards to their franchise, and suggested I reach out to corporate. I paid in full and still have a membership, but things need to be made right.
GetHuman-grotttta did not yet indicate what Crunch Gym should do to make this right.
I have an issue with Crunch Gym too
How GetHuman-grotttta fixed the problem
We are waiting for GetHuman-grotttta to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.