Misled information towards my membership. I was charged full price for months I had fro...

GetHuman-grotttta's customer service issue with Crunch Gym from July 2018

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The issue in GetHuman-grotttta's own words
Misled information towards my membership. I was charged full price for months I had frozen and was out of town for. Mocked and laughed at on the phone by the franchise owner when I tried explaining myself. I had no intention of NOT paying, but no one could explain to me why my account wasn’t frozen like I had asked. When I came in to try to resolve things in person, I instead was misled into paying in full. Upon receiving my emailed receipt, I realized the woman who helped me was infact the franchise owner who was so rude to me and she pretended to not know me. Want to make this right, I have never been treated so poorly. To avoid confrontation, after the horrible phone call I tried to cancel and resolve matters at another location. They explained I’d have to go to the gym I signed up for to cancel, but were appalled, They gave me two free ** day gift cards to their franchise, and suggested I reach out to corporate. I paid in full and still have a membership, but things need to be made right.
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Crunch Gym

Customer service issue
Reported by GetHuman-grotttta
Jul 25th, 2018 - 10 mons ago
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Timeline
GetHuman-grotttta started working on this issue
Jul 25th, 2018 6:31am
GetHuman-grotttta indicated the issue is not fixed yet.
Jul 25th, 2018 6:33am