I signed up for * month personal training. at the end of my training I inquired and fou...

GetHuman774677's customer service issue with Crunch Gym from June 2018

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The issue in GetHuman774677's own words
I signed up for * month personal training. at the end of my training I inquired and found I would be charged a * th month cause apparently it continues to deduct unless you tell them otherwise even though you only signed up for * months. I was told only one person could stop the payment. I called numerous times to speak with Ian the manager. After * days someone gave me his cell number. I had to call him two separate days(only once a day) before he finally called me back. Which he tells me I’m still being charged for a *th month. This is horrible customer service. I have not paid the *th month and I’m being told he won’t close my PT until I pay it. I have not gone to any training sessions and called a week before a Payne would’ve come out. I would greatly appreciate someone taking care of this and not charging me for PT that I did not sign up for
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Crunch Gym

Customer service issue
Reported by GetHuman774677
Jun 11th, 2018 - 9 mons ago
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GetHuman774677 started working on this issue
Jun 11th, 2018 11:32pm