I've been charge TWICE OF A FEE OF ***$ ! I had signed up for a personal trainer let me...

GetHuman-laylapa's customer service issue with Crunch Gym from June 2018

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I've been charge TWICE OF A FEE OF ***$ ! I had signed up for a personal trainer let me tell you ive been a member with crunch for a year already i like them because they disnt sugar coat anything about your memberships and all... So when i first signed up for a trainer i clearly CLEARLY ASKED am i getting charged ONLY IF I BOOK SESSIONS they said YES.... Now the first time i got charged *** i was guessing maybe its a late fee from my last sessions so i let it slide... Now this morning i checked my account and i got charged again keep in mind i havent booked am sessions for * months already !!! I wamt my refund amd memebership canceled ! They never mentioned that part of me getting charged monthly they said ONLY IF BOOKED !
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Crunch Gym

Customer service issue
Reported by GetHuman-laylapa
Jun 9th, 2018 - a yr ago
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GetHuman-laylapa started working on this issue
Jun 9th, 2018 9:44pm
GetHuman-laylapa indicated the issue is not fixed yet.
Jun 9th, 2018 9:45pm