I was visiting Crunch for the third time with my friend. After we signed up and she pai...

GetHuman-carineke's complaint issue with Crunch Gym from May 2018

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The issue in GetHuman-carineke's own words
I was visiting Crunch for the third time with my friend. After we signed up and she paid her annual fee, the training manager cake and asked us to leave the premises. The reason was that she posted a video that led them to believe that she was training me there which is not correct. The training manager said that it was an executive decision of the general manager. My friend was unhappy because she felt embarrassed. The general manager was so rude and impatient and threatened to call the police because of “the attitude”. I was very offended as I felt like the situation did not warrant such threats and escalation from the general manager without listening to the customers. I tried to tell him to calm down as a manager he should stay calm and not escalate the situation with threats he said that he doesn’t care and his job is not to deal with the attitude. He said our job is to leave. I told him as customers we do not have a job and rather we should be treated politely and professionally....I was just a guess but after witnessing this situation and unprofessional the staff was in handling a misunderstanding I cannot see myself joining crunch. I believe the general manager is misrepresenting your brand.
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Crunch Gym

complaint issue
Reported by GetHuman-carineke
May 1st, 2018 - a yr ago
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Seen by 4 customers so far
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Timeline
GetHuman-carineke started working on this issue
May 1st, 2018 6:35pm
GetHuman-carineke indicated the issue is not fixed yet.
May 2nd, 2018 10:08pm
GetHuman-carineke indicated the issue is not fixed yet.
May 6th, 2018 1:02am