GetHuman-dpebert's customer service issue with Crowne Plaza Hotels from May 2018
Help with my Crowne Plaza Hotels issue
The issue in GetHuman-dpebert's own words
see above ... I mistakenly booked a Room at the Crowne in Miami Airport are. My destination is Ft. Lauderdale (thru Hotels.com) Aftre realizing my mistake, I tried to laterally move the reservation to Lauderdale Crowne Plaza. I was told the hotel would not release my $$. I am NOT cancelling, I just want the booking to be transferred to Lauderdale. So I am out $***.**. the reservation states Non- refundable...NOT non-transferrable. Can ANYBODY help? I sure would be a blackeye to Crowne & Hotels.com YELP ratings
It is a lateral move reservation...same hotel...different location. Hotels.com states Crowne Plaza will NOT release $$
Just not to lose my $$
crying...does not help
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