Crocs Customer Service

Contact Crocs & solve common issues

Use Crocs's Phone Number

Crocs's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Crocs. Below you will also find the phone and non-phone-based contact information we've gathered.

Crocs: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Crocs.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Crocs customer support problems.

Contacting Crocs customer support

Below you can compare and contrast the 5 ways to contact Crocs by looking at which ones are the fastest and which ones other customers recommend the most for solving Crocs customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Crocs across the following channels: Phone, Email, Web, Chat.

Phone number / contactWaitVotes
866-306-3179
Customer Service
2 mins12
customerservice@crocs.com
Customer Service
< 2 hrs7
Online Help at crocs.com
Customer Service
< 2 hrs60
Live Chat at crocs.com
Customer Service
2 mins14
sales@crocs.eu
Customer Service
< 2 hrs38

Recent reasons customers contacted Crocs:

I am writing in reference to the re-shipment of my order ********CUS. The case number f...
I have a order that says doesn’t exist
Order hasn’t shipped yet.
My package was never delivered. When I check the tracking, it says it was returned to sender
I wanted to check on my order it's been saying preparing for days. Wanted to see what...
Order still being prepared after ** days ?
Order number and truck number errors
I placed an online order Crocs Sandal from a shopping site in October but within one m...
I placed an order and can’t find the status online order number is coming up invalid CS...
Checking the status of an order that was placed * weeks ago and has yet to ship
I need to speak about my order
Ordered items on ******** and have not received them. Need to know when I can get the i...
Placed order ********. Would like to know when item will be shipped
Ordered items on *****. Need to know the status
The order reference number that I have does not work, and my card was charged for the s...

Help me with my issue

Does GetHuman work with Crocs?

GetHuman does not work with Crocs's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Crocs at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Crocs's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Crocs at a Glance

Crocs has 1 chat option
Crocs has 2 customer emails
Crocs has 1 help forum
Crocs has no twitter handle
Crocs has no facebook page
Contact information overview

Answered on this page:

What are the different styles of Crocs available?
Can I wear Crocs for outdoor activities?
Are Crocs suitable for kids?
Solutions to common issues

Contacting Other Companies

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