I need the phone number released --the service was cancelled by you--my husband died an...

GetHuman4905824's customer service issue with Cricket Wireless from June 2020

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Phone number, Last 4 of SSN, Name on the account, and Billing address
The issue in GetHuman4905824's own words
was wanting to keep the phone number ... I need the phone number released --the service was cancelled by you--my husband died and I have NO IDEA of what his pin number was. I have tried to pay what was owed on the account and that did not work--man at the store in Springdale Ark was wonderful but he and his supervisor at Cricket *** was not able to get anything to work--please get someone to help me--the service was canceled on May **th **** last payment was made in April **** and had paid the bill every month since his death wanted to have this phone for emergency use at the house with the same phone number.
the phone number is now in a hold pattern has not been reused --so why can I not have it. No one seems to be able to do anything without a pin. There should be a super user who can handle these situations.
release the phone number or reset the account up and I can give you the credit card to do it
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Cricket Wireless

Customer service issue
Reported by GetHuman4905824
Jun 3rd, 2020 - 7 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 1585 others
0 customers following this

Timeline

GetHuman4905824 started working on this issue
Jun 3rd, 2020 12:54pm
GetHuman4905824 indicated the issue is not fixed yet.
Jun 3rd, 2020 8:27pm
GetHuman4905824 indicated the issue is not fixed yet.
Jun 4th, 2020 9:26pm