I have been with cricket for ** years. Anytime I needed do help or answers regarding m...

GetHuman-crazywai's customer service issue with Cricket Wireless from October 2019

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The issue in GetHuman-crazywai's own words
I have been with cricket for ** years. Anytime I needed do help or answers regarding my phone they have always been help. So I go to cricket wireless to get a new phone case for my new cricket phone I just purchased. Unfortunately they did not have one so I asked about a screen protector. I asked about the nano he had in stock inquiring if it was the one I saw that guaranteed your phone screen for all life stating if u break it we will replace it. And he said no this only was good for a year. So I paid the ****. Went home and registered it as he instructed. * weeks later I have a cracked screen. I contact company to find they only will send me a new screen protectir and only if I pay them **.**. For shipping. Either this employee mislead me to make a sale or he was not the professional I thought your company demands. But either way I am now put **** dollars for a phone and **.** for a worthless screen protector. Because I trust d in the name Cricket wireless. I will be looking to take my business to a company I can trust and thought someone should know why wheher they cared or not. I am highly disappointed.

GetHuman-crazywai did not yet indicate what Cricket Wireless should do to make this right.

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Cricket Wireless

Customer service issue
Reported by GetHuman-crazywai
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5135 others
0 customers following this

Timeline

GetHuman-crazywai started working on this issue
Oct 26th, 2019 9:24pm
GetHuman-crazywai indicated the issue is not fixed yet.
Oct 27th, 2019 1:12pm

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