I purchased * phones and service approx * months ago and when i purchased them i asked...

GetHuman2212264's customer service issue with Cricket Wireless from February 2019

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I purchased * phones and service approx * months ago and when i purchased them i asked and was told both phones would have hotspot so that inspired me more to go ahead with the purchase. So about week * assuming i had hotspot service i tried to use it and it would not work a message popped up and i went to cricket store where i bought phones and inquired about the hotspot there anwser was because the sales person who sold me the phones and told me they had hotspot did not work there anymore i would havr to pay for this feature. I have went in to location spoke to manager numerious times and it has not been resolved this lady had a cricket shirt on she assured me hotspot came with the service and i dont think its fair or right i would have to pay more for the service thay was suppose to already been paid for the day i bought both phones. Im hopeing it would be added and not charged because that is what was promised by a cricket employee
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Cricket Wireless

Customer service issue
Reported by GetHuman2212264
Feb 15th, 2019 - 8 mons ago
I have an issue with Cricket Wireless too
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Timeline
GetHuman2212264 started working on this issue
Feb 15th 7:12am
GetHuman2212264 shared this issue with your circles on Google+
Feb 15th 7:13am
GetHuman2212264 indicated the issue is not fixed yet.
Feb 15th 7:14am