Big problem with store in Deland, fL. I purchased a iPhone ** last week sale $***.**. C...

GetHuman-chgontve's customer service issue with Cricket Wireless from January 2019

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The issue in GetHuman-chgontve's own words
Big problem with store in Deland, fL. I purchased a iPhone ** last week sale $***.**. Clerk told me I get * free accessories with it she picked them out for me. Receipt said first example "*****@***.com then next to it *.**" for all * items. At bottom says phone $***.** under it in paranthesis which means credit $***.**. I was charged for these items when I got the lease info said full amount pay off in ** days $***.**! Manager told me sales person would NOT say free! She definitely did. I would not have taken them to get charged for. Lease company also called store to see if I could return items she said NO had o return phone also. I want the phone and I'd keep the glass shield cause was already on the phone. And a case. Or buy phone back from her right then after return. She said not policy. *I have filed a complaint with the leading provider helping me to do this against cricket. Progressive suggested this filing and they will help Sent all copies to progressive leasing. My next step is having news channel investigate this procedure. It is fraud advertising. I paid phone off in full of $***.** which is ridiculous I could have purchased a newer model for that. I want a refund of the charges for the items which I will return without the phone I am keeping. Which comes to $***.***This is terrible service and will never recommend **If I don't hear back this week I am calling news * to come over to broadcast*Cricket location **** s woodland, Deland ************Bought *****Barbara fiebelkorn ***********

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Cricket Wireless

Customer service issue
Reported by GetHuman-chgontve
Jan 31st, 2019 - 4 years ago
Seen by 18 customers so far
Similar issue to 2956 others
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GetHuman-chgontve started working on this issue
Jan 31st, 2019 6:00pm
GetHuman-chgontve indicated the issue is not fixed yet.
Jan 31st, 2019 6:00pm
GetHuman-chgontve shared this issue with others over email
Jan 31st, 2019 6:14pm