*. Problem was discovered when I tried to enter the name of a contact and the number co...

GetHuman-mousetea's customer service issue with Cricket Wireless from December 2018

Help with my Cricket Wireless issue
The issue in GetHuman-mousetea's own words
*. Problem was discovered when I tried to enter the name of a contact and the number could be entered while name could not be entered.**. Last night after an update, e-mail in outlook can no longer be accessed (appears to have been dropped last night)because the same problem above existed because nothing except numbers could be used-no button or icon to touch to access. **Nothing such as reentering e-mail addressed which apparently dropped after already mentioned update of cell phone and over weekend I noticed I could not enter a name in a contact. **Apparently the no. * problem occurred after the update last night after the update while the no. * problem does not show previous icon or button to access to type any information containing alphabet.
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Cricket Wireless

Customer service issue
Reported by GetHuman-mousetea
Dec 6th, 2018 - 2 mons ago
I have an issue with Cricket Wireless too
Seen by 6 customers so far
Similar issue to 2077 others
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Items needed
Phone number
Last 4 of SSN
Name on the account
Billing address
GetHuman-mousetea started working on this issue
Dec 6th, 2018 4:38am
GetHuman-mousetea indicated the issue is not fixed yet.
Dec 9th, 2018 5:37am