Cricket Wireless was running a promotion online for an Apple Iphone *s for...

GetHuman-soostand's customer service issue with Cricket Wireless from December 2018

22 views | 2053 similar | 0 following
Help with my Cricket Wireless issue
Did that get it fixed?
Waiting to see if GetHuman-soostand fixed the issue with our suggestion.
The issue in GetHuman-soostand's own words
Cricket Wireless was running a promotion online for an Apple Iphone *s for $**.** ($*** off with number transfer). I ordered the phone online, and the price in my cart was $***.**, so I had an online chat with Miriam S to find out why I was not given the promotional price. I told her I have a tracfone number to port, and gave her all the information. Miriam S checked with the specialist case team and said I could go ahead and place the order and they would give me the partial refund later. She gave me a ticket number (*************). She said that the system was not applying the discount because it recognizes the number as AT&T, but my number has ALWAYS been only a tracfone phone number. After the phone was shipped, and the next day, I was contacted by phone and told that because tracfone is owned by AT&T, they would not give me the discount although their disclaimer online says nothing about tracfone or any other AT&T "subsidiary." My dad ported his tracfone number to Cricket and did not have any of these problems when he went into a store to purchase on July *, ****! I spent * hours chatting with * people about this over the last * days (December * and *). Both days I talked with David R from Cricket escalation. The first day I was accidentally disconnected. The second day, all they would tell me over and over was that tracfone is a subsidiary of AT&T, and that I was not eligible for the promotion. If that was the case, then why didn't Miriam S tell me that to begin with before I purchased the phone? Please help me contact someone who can make this right for me!

GetHuman-soostand did not yet indicate what Cricket Wireless should do to make this right.

How GetHuman-soostand fixed the problem

We are waiting for GetHuman-soostand to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Cricket Wireless's attention and get better help faster. Tap below to get started.
Having Cricket Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-soostand fixes it.
This email address isn't valid

Cricket Wireless

Customer service issue
Reported by GetHuman-soostand
Dec 4th, 2018 - 4 years ago
Seen by 22 customers so far
Similar issue to 2053 others
0 customers following this
Items needed
Phone number
Last 4 of SSN
Name on the account
Billing address


GetHuman-soostand started working on this issue
Dec 4th, 2018 5:25pm
GetHuman-soostand indicated the issue is not fixed yet.
Dec 4th, 2018 5:26pm