Cricket Wireless was running a promotion online for an Apple Iphone *s for...

GetHuman-soostand's customer service issue with Cricket Wireless from December 2018

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The issue in GetHuman-soostand's own words
Cricket Wireless was running a promotion online for an Apple Iphone *s for $**.** ($*** off with number transfer). I ordered the phone online, and the price in my cart was $***.**, so I had an online chat with Miriam S to find out why I was not given the promotional price. I told her I have a tracfone number to port, and gave her all the information. Miriam S checked with the specialist case team and said I could go ahead and place the order and they would give me the partial refund later. She gave me a ticket number (*************). She said that the system was not applying the discount because it recognizes the number as AT&T, but my number has ALWAYS been only a tracfone phone number. After the phone was shipped, and the next day, I was contacted by phone and told that because tracfone is owned by AT&T, they would not give me the discount although their disclaimer online says nothing about tracfone or any other AT&T "subsidiary." My dad ported his tracfone number to Cricket and did not have any of these problems when he went into a store to purchase on July *, ****! I spent * hours chatting with * people about this over the last * days (December * and *). Both days I talked with David R from Cricket escalation. The first day I was accidentally disconnected. The second day, all they would tell me over and over was that tracfone is a subsidiary of AT&T, and that I was not eligible for the promotion. If that was the case, then why didn't Miriam S tell me that to begin with before I purchased the phone? Please help me contact someone who can make this right for me!
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Cricket Wireless

Customer service issue
Reported by GetHuman-soostand
Dec 4th, 2018 - a mon ago
I have an issue with Cricket Wireless too
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Seen by 8 customers so far
Similar issue to 2053 others
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GetHuman-soostand started working on this issue
Dec 4th, 2018 5:25pm
GetHuman-soostand indicated the issue is not fixed yet.
Dec 4th, 2018 5:26pm