My phone wouldn't charge so I had to mail it to cricket for a replacement the night of...

GetHuman1643507's customer service issue with Cricket Wireless from November 2018

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My phone wouldn't charge so I had to mail it to cricket for a replacement the night of Nov.**th. *:**PM. I was worried I would loose my photos so on my laptop I was able to download only ** of many I had taken since Aug.**,****. On the phone I would always up load to the cloud. I 've been told only recently that there are MORE THAN ONE CLOUD!!!! ALL MY PHOTOS MEAN SOO MUCH TO ME!!!! I was told to keep my SD card, Sim card & back cover. I did just so & sent the phone on it's way by UPS. PLEASE TELL ME HOW TO RETREEVE ALLLLL MY PHOTOS!!!! PLEASE TELL ME ALL OF THEM ARE ON THE Sim CARD. Anyone I have spoken to cricket by phone, cricket store...who I was told could help me, even UPS could or would not try to up load my photos!!!!! PLEASE PLEASE PLEASE PLEASE I can't reach ANYONE by phone!!!! I still have my hard line. My * is ***-***-****. I NEED TO RETREEVE MY PHONE TO GET MY PHOTOS!!!! PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE HELP MEEEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My phone is a Moto e* cruise (New) Return Auth. * is RA ******** IMEI: *************** Outbound tracking * *Z*Y*F************ PLEASE TRY TO RETREEVE MY PHONE FIRST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Then PLEASE call me at ***-***-****
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Cricket Wireless

Customer service issue
Reported by GetHuman1643507
Nov 28th, 2018 - 9 mons ago
I have an issue with Cricket Wireless too
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Timeline
GetHuman1643507 started working on this issue
Nov 28th, 2018 6:36am
GetHuman1643507 indicated the issue is not fixed yet.
Nov 28th, 2018 6:38am