GetHuman1544335's customer service issue with Cricket Wireless from November 2018
Help with my Cricket Wireless issue
The issue in GetHuman1544335's own words
Get an extension for bill pay due to their credit card system being messed up. ... Just spent * hours with customer service. My account is suspended due to not being able to pay bridge pay *nd payment. You system was down. Now my bank account is locked and requires me to go to the bank to explain the activity. Today is a holiday, kids are out of school even. Bank is closed and I can't even go to the grocery store. All you person could say was that the system won't allow an override and that she's sorry. Spoke to * people with conflicting stories and one who even said just go get cash and make the payment. Now I am out the ** dollars for my bridegpay, they want *** to turn it on and we are stuck without even the ability to get gas or food.
They have now gotten my bank account Frozen on a holiday when banks are closed.
Would like a * day extension to make my *nd bridge payment so I can go to the bank and get my account unlocked.
I have been loyal to cricket for over ** years. Even when other companies have offered better deals, I stayed with them and have been through several phones all purchased from them.
Spent * hours on the phone with what hey call customer service and all they could say was I'm sorry this is happening and if you get cash you can go to a payment center and pay $***.
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